Rethinking Your Dialing Strategies for a Changing Call Environment

As the leading expert in the impact of call blocking and labeling to call center operations, Numeracle has seen it all when it comes to the trials and tribulations of trying to connect in today’s changing call environment. Spoiler alert – there is still no silver bullet solution and there is not yet perfection to be obtained within this imperfect environment. That said, we’ve made many positive discoveries in this space and would like to share what we’ve learned that may help your outbound strategies for 2020.

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Best Practices. Processes. Technology and Resources. All these topics are covered in our twice-monthly newsletter devoted solely to the commercial collection space.

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News and Opinion

from insideARM.com

» Rethinking Your Dialing Strategies for a Changing Call Environment

» Corporate Officer Faces Personal Liability for TCPA Suit For Failing to Stop Calls

» NextGen Bidders: Attend Expert Attorney Small Business Participation Plan Teleseminar

» Student Loan Agency ACSI Recertifies as a Small Business

» NCB Management Services, Inc. Announces the Selection and integration of CallMiner Speech Analytics into its Collection and Compliance Management System

» Provana Aquires TriVium Systems

» Phillips & Cohen Annoucnes the Hiring of Global Chief Financial Officer

» Collection Oversight Expanding from Coast to Coast: Calif.’s Mini-CFPB and N.Y.’s Debt Collector Licensing

You Oughta Know, 21 January 2020

Welcome to You Oughta Know, a collection of links from around the internet that  you should probably know about.

• Dear Research Assistant: CCPA Edition. "I’ve been having a hard time trying to determine if we fall under the CCPA. We have less than $25 million in gross, and we have fewer than 50,000 California consumers in our system. However, I can’t seem to find a definitive answer for the overall question. Is it receiving accounts for 50,000 California residents only? We have only 16,000 California residents in our database, but if we’re looking at the whole US we’re well over 50,000. Is everyone going with receiving personal information for 50,000 California consumers?" (insideARM's Research Assistant)
  
• The Worst Kind of Medical Debt. "When treated at military hospitals, civilians can end up with tens of thousands of dollars in debt that the federal government relentlessly tries to collect." (The Atlantic)
  
• In rebuke of CFPB, states look to get tough on debt collectors. "As states flex their regulatory muscle in response to a pullback in enforcement activity by the Consumer Financial Protection Bureau, they are zeroing in on debt collection as an area needing more oversight." (American Banker)
  

insideARM Jobs

» Remote SR. COLLECTION SPECIALIST – Brown & Joseph, Ltd. –

» General Counsel – Coast Professional, Inc. – Geneseo, NY; East Aurora, NY

» Chief Compliance Officer – Coast Professional, Inc. – Geneseo, NY; East Aurora, NY

» Business Solutions Manager – Resurgent Capital Services – Mason, NA

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iA Strategy & Tech

10 June 2020 at 06:00 p.m.

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Free Reports and Webinars

from insideARM.com

» The State of Third Party Collections: Challenges, Trends, and Innovations

» Interstate Collections & Licensing

» Compassionate Phone Skill Set

» Data Security Requirements for the ARM Industry

» Operations and Compliance - A Profitable Relationship

» Board Training

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