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CFPB Responds to Fifth Circuit Ruling that its Funding Mechanism is Unconstitutional

The CFPB has told two courts, an Illinois federal district court and the Ninth Circuit, that the Fifth Circuit panel decision holding that the Bureau’s funding mechanism is unconstitutional is “neither controlling nor correct” and “mistaken.”

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2022 Consumer Expectations Survey Report

Your customers have spoken. Listen to what they want and need from your customer service. In this new ebook from TCN, you'll find everything you need to know about your customers' expectations, including their biggest fears when calling customer service, how long they typically wait on hold, how likely it is that they will leave a review, and how their experiences affect your business. 


Get the free report here.
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insideARM is grateful to our 2022 Strategic Supporters:

NCB Crown Asset Management Spring Oaks Capital TransUnion Provana

Whitney Carpenter Announced as Vice President of Operations at Absolute Resolutions Corp.

BLOOMINGTON, Minn. -- Absolute Resolutions Corp. (“ARC”), headquartered in Bloomington, MN, announced today that Whitney Carpenter has been promoted to the role of Vice President of Operations.

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Defeating Credit Repair Organizations - Recent Win in FL Case Highlights Successful Strategies

In a clear rebuke of a credit repair organization’s tactics, a judge in the Middle District of Florida said the Fair Debt Collection Practices Act (“FDCPA”) cannot be weaponized against a debt collector for declining to participate in a scam. The “scam” in this case was a letter sent to the debt collector by the credit repair organization, Credit Repair Lawyers of America (CRLA).

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Phin Solutions Welcomes Bob Schofield to the Leadership Team as their new SVP of Business Development

RAMSEY, Minn. -- Phin Solutions, LLC an information services company in the Accounts Receivable Management industry, announced today that Robert “Bob” Schofield has joined the Phin Solutions team as their Senior Vice President of Business Development.

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Crown Asset Management Hosted Successful Servicer Summit 2022

DULUTH, GA - Crown Asset Management, LLC hosted a successful Servicer Summit on September 20-21, 2022. The CAM team wants to express appreciation to its agency and law firm partners for making this event a success through their attendance and participation. The two-day event took place in Duluth, GA at the CAM office and the TPC Sugarloaf Country Club.

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CFPB Issues Advisory Opinion to Consumer Reporting Agencies to Remove “Facially False Data” to Maintain FCRA Compliance

Pursuant to its authority under Section 1022(b)(1) of the Dodd-Frank Act, the Consumer Financial Protection Bureau (CFPB) issued an advisory opinion to consumer reporting agencies (CRAs), highlighting their obligation to screen for and eliminate obviously false data from consumers’ credit reports. Specifically, CRAs were instructed to implement policies, procedures, and systems to screen for and remove “logically inconsistent” information.

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How to Launch an Omnichannel Collection Strategy

16 November 2022 at 02:00 p.m.

As the number of channels consumers use increases, an omnichannel collections strategy is now a necessity, not a luxury. But launching a real omnichannel strategy can be difficult, especially if you’re new to digital collections.


There are complications, like adding new technology to support your strategy, understanding the regulations for each contact method, and creating a tailor-made plan to contact consumers based on their preferences.

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