CFPB’s Language Access Plan breakdown for consumers with limited English proficiency

On November 15, the CFPB issued a report, titled “The CFPB Language Access Plan for consumers with limited English proficiency,” on expanding consumer needs in the financial marketplace for individuals with limited English proficiency. The CFPB released this report consistent with the mandates under E.O. 13166 to “educate and empower all consumers, provide information and assistance to traditionally underserved consumer and communities, enforce fair lending laws, and promote an equitable workforce for all consumers.”

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Executive Appointment: Phillips & Cohen Announces The Hiring Of Robert Husband As Global Chief Financial Officer

WILMINGTON, Del. --November 2023 – Phillips & Cohen Associates, Ltd. (PCA), the global leader in deceased account care servicing and technology solutions, servicing clients in the United States, Canada, United Kingdom, Ireland, Australia, New Zealand, Spain, and Germany is pleased to announce the appointment of Robert Husband as Global Chief Financial Officer.

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Andrea Beck Joins Spring Oaks Capital as Director of Human Resources

CHESAPEAKE, Va. -- Spring Oaks Capital, LLC is pleased to announce the hiring of Andrea Beck as Director of Human Resources. Andrea will be based in the Company’s headquarters in Chesapeake, VA and report directly to President & CEO, Tim Stapleford.

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Second Circuit Affirms Dismissal of FDCPA Case Holding Plaintiff Prompted Communication at Issue

The U.S. Court of Appeals for the Second Circuit issued a summary order affirming a district court’s holding that an emailed response to the plaintiff’s email did not constitute an “initial communication” under the Fair Debt Collections Practices Act (FDCPA).

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Eleventh Circuit rules consumers can recover statutory damages for willful FCRA violations without proving actual damages

Joining every other circuit to address the same issue, the U.S. Court of Appeals for the Eleventh Circuit recently ruled that a consumer does not have to prove actual damages to recover statutory damages for willful violations of the Fair Credit Reporting Act.

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Forest Recovery Services Sees 10X Jump in Outbound Collection Calls with Skit.ai’s Voice AI Platform

NEW YORK, NY -- Skit.ai, the leading provider of conversational Voice AI solutions, announced today its partnership with Forest Recovery Services, a third-party collection agency headquartered in South Carolina focused on medical, municipal, and other types of debt. By enhancing its recovery strategy with Skit.ai’s Augmented Voice Intelligence platform, Forest Recovery Services plans to significantly expand its outbound calling efforts and maximize account penetration.

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ARM Industry Legal Trends to Know Now

5 December 2023 at 02:00 p.m.

The legal landscape in the ARM industry is constantly changing. It can be difficult to wade through it all and determine what is important and what steps need to be taken to stay ahead of the curve.

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