There is never a shortage of news in the world of debt collection. At insideARM, we try to help you stay on top of the most crucial news by bringing you one piece of relevant news each day. We publish articles covering topics our editorial team thinks are the most important for ARM industry professionals to stay compliant while increasing revenue. That said, even with a streamlined news source, it can be difficult for even the most organized person to stay on top of what is going on in an industry that is changing rapidly. So, starting today and continuing weekly on Mondays, we are going to bring you the insideARM Weekly Recap, a synopsis of everything we highlighted during the week and why our editorial team thinks you should know about it.
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When your contact data isn’t meeting expectations, your organization lags behind. Leveling up is essential if you want to better reach your customers. In this webinar on April 25 at 3pm ET, TransUnion Contact Center Solutions product leaders, Tom Nowaczyk and Jenna Muñoz, will lead the discussion on transformative technologies to help you optimize customer communications through more strategic data. Register Now. |
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On February 27, the Consumer Finance Protection Bureau (CFPB) and the Federal Trade Commission (FTC) filed an amicus brief in the 11th Circuit case Glover and Booze v. Ocwen Loan Servicing, LLC arguing that certain convenience fees charged by mortgage servicer debt collectors are prohibited by the Fair Debt Collection Practices Act (FDCPA). This brief comes on the heels of an amicus brief Alston & Bird LLP filed on behalf of the Mortgage Bankers Association (MBA). In its brief, the MBA urged the 11th Circuit to uphold the legality of the fees at issue.
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On March 19, 2024, the Consumer Financial Protection Bureau (“CFPB”) published a blog touting letters it has sent to New York Governor Kathy Hochul, New York State Senate leaders, and New York State Assembly leaders to highlight the importance of a ban on abusive or unfair conduct that is being considered in pending New York legislation.
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DEERFIELD BEACH, Fla. -- Starmark Financial is excited to announce the expansion of a new 80+ seat call center facility in Trevose, Pa. located just outside of Philadelphia. The new location will feature all new amenities and technology for employees allowing Starmark a greater footprint for its purchasing business and collection partners.
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On February 26, 2024, a Florida state court, following federal law concepts, ruled under state law that a plaintiff’s alleged statutory violations, with the only “injury” being a fear of future harm, lacked the required standing to stay in state court.
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MIAMI, Fla. -- Pollack and Rosen has announced Sr. Vice President Robert Russo is retiring from the accounts receivables management industry after 40 years of devoted service.
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Thursday April 4, 2024 at 02:00 p.m. ET
AI has been a hot conversation topic. Some debt collectors have been early AI adopters; yet, others have chosen to sit on the sidelines and see how the landscape develops. What’s the right path for your organization? Do early adopters have an advantage? Is an organization that sits on the sideline missing out? In this webinar we’ll connect with some early adopters of Voice AI and a compliance professional to help you answer that question for your organization. Join speakers John Kelan of Hunter Warfield, Mike Frost of Frost Echols, and Amit Ambre of Skit.ai, to hear them weigh in on this rapidly evolving technology.
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