CFPB Publishes Consumer Response Annual Report

The CFPB published its Consumer Response Annual Report for 2023, which discusses the consumer complaints received by the CFPB in that year and how companies responded to those complaints. The CFPB monitors consumers’ complaints and companies’ responses in order to glean information about the types of challenges consumers are experiencing with financial products and services. As a part of its monitoring, the CFPB reviews a sample of complaints and company responses to ensure the responses are accurate, timely, and complete.

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Credit-based triggers should be a core requirement for your business. 

Uncertain economic times and a higher volume of delinquencies has made managing your collection portfolio increasingly challenging. Implementing the right tools is critical. In their recent analytics study, Experian explores how Collections Triggers℠ works and how debt collectors effectively leverage them to prioritize accounts and increase recovery rates.   

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Ellen Doherty Joins Spring Oaks Capital as Group’s Controller

CHESAPEAKE, Va. -- Spring Oaks Capital, LLC is pleased to announce the hiring of Ellen Doherty as Controller. Ellen will be based in the Company’s headquarters in Chesapeake, Virginia and report directly to Chief Financial Officer John McNeill.

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Kentucky Becomes 15th State to Enact a Comprehensive Consumer Data Privacy Law

Kentucky Gov. Andy Beshear on April 4 signed into law House Bill 15, the Kentucky Consumer Data Protection Act, making Kentucky the 15th state to enact a comprehensive consumer data privacy law following California, Virginia, Colorado, Utah, Connecticut, Iowa, Indiana, Tennessee, Montana, Texas, Oregon, Delaware,  New Jersey, and New Hampshire.  The law will go into effect Jan. 1, 2026.

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Is AI Right for Your Organization? 3 Questions to Consider

Discussions about implementing Artificial Intelligence seem to be everywhere these days, and the Collections Industry is no exception. Some debt collectors have been early AI adopters, yet others have chosen to sit on the sidelines and see how the landscape develops. Here are three questions to consider when evaluating whether AI is right for your organization.

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insideARM Weekly Recap- Week of April 8, 2024

Our team at insideARM tries to pick the one piece of news those in the ARM industry need to know each day to keep up to date with the changes in debt collection. Last week we did just that, bringing you an article about the future of medical debt in California, a key 5th Circuit decision for FDCPA cases, and a breakdown of the myriad of activity from the CFPB in the month of March. Here's our recap of the weekly news and why we felt you needed to see it.

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CFPB Bites of the Month - March 2024 - Here Comes the Sun and the CFPB

The CFPB continued their busy 2024 with a lot of activity in March. In this article, we'll share some of our top CFPB "bites" of the month so you can stay on top of recent developments.

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Help Wanted: Predictive, Collaborative and Intelligent Contact Data

25 April 2024 at 03:00 p.m.

When your contact data isn’t meeting expectations, your organization lags behind. In this webinar by TransUnion, we'll discuss transformative technologies to make your data smarter and more strategic to optimize customer communications.

Event Details »

Featured Resources and Webinars

from insideARM.com

» Multi-Channel AI: Improve Contacts & Increase Revenue Compliantly

» How AI-powered Multichannel Outreach Is Transforming the Collections Industry

» Optimizing your recovery strategy with Collections Triggers℠

» Bad Debt is Rising

» Seizing the Opportunity in Uncertain Times: The Collections Industry in 2023

View all Free Reports and Webinars