CFPB Encourages New York to Ban Unfair or Abusive Conduct

On March 19, 2024, the Consumer Financial Protection Bureau (“CFPB”) published a blog touting letters it has sent to New York Governor Kathy Hochul, New York State Senate leaders, and New York State Assembly leaders to highlight the importance of a ban on abusive or unfair conduct that is being considered in pending New York legislation.

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Multi-Channel AI: Improve Contacts and Increase Revenue Compliantly 

AI is everywhere right now, and the collections industry is no exception. Some debt collectors have been early adopters, eager to stay on the cutting edge, while others have chosen to sit on the sidelines to watch how the landscape develops.   

What’s the right path for your organization? Find out during Multi-Channel AI: Improve Contacts and Increase Revenue Compliantly, on April 4 at 2 PM ET. Register now. 

Starmark Financial Announces Call Center Expansion

DEERFIELD BEACH, Fla. -- Starmark Financial is excited to announce the expansion of a new 80+ seat call center facility in Trevose, Pa. located just outside of Philadelphia. The new location will feature all new amenities and technology for employees allowing Starmark a greater footprint for its purchasing business and collection partners.

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No Injury, No Standing, No Entry to Florida State Court

On February 26, 2024, a Florida state court, following federal law concepts, ruled under state law that a plaintiff’s alleged statutory violations, with the only “injury” being a fear of future harm, lacked the required standing to stay in state court.

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Longtime Industry Veteran Robert Russo Announces Retirement

MIAMI, Fla. -- Pollack and Rosen has announced Sr. Vice President Robert Russo is retiring from the accounts receivables management industry after 40 years of devoted service.

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Report Shows Credit Reporting Issues Dominate CFPB Consumer Complaints

Consumer reporting dominates complaints to the Consumer Financial Protection Bureau (CFPB), according to a new report.The Congressional Research Service (CRS), a nonpartisan shared staff to congressional committees and Members of Congress, issued a report discussing the CFPB’s consumer complaint process and public database. Their review of the consumer complaints submitted to the CFPB in fiscal year 2023 revealed that the significant majority (over 80%) were related to credit reporting.

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CFPB Bites of the Month - February 2024 - "I Got You, CFPB".

February 2024 was another busy month for the CFPB. In this month's article, we share some of our top "bites" covered during the February 2024 webinar.

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RA Compliance Corner: How to Effectively Communicate with Executive Leadership

TODAY! March 27,  2024 at 02:00 p.m. ET

Compliance and operations professionals sometimes speak a different language and have differing priorities. This can make it difficult to solve common problems and enhance organizational structure. Effective communication is the key to solving this problem and there are steps compliance professionals can take to improve communication with executive leadership teams.

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from insideARM.com

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