Debt Collector Requirement to Authenticate Consumer Comes to a Head

When speaking with consumers, debt collectors walk on a sword’s edge to comply with two sections of the Fair Debt Collection Practices Act (FDCPA). Section 1692c (b) prohibits a debt collector from communicating with third parties about the debt, while Section 1692e (11) requires a debt collector to disclose that he is attempting to collect a debt and that any information obtained will be used for that purpose while speaking with the consumer.

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BCFP: Fix the Authentication Dance Between Consumers and Collectors

Yesterday the Bureau of Consumer Financial Protection (BCFP or Bureau) posted advice to consumers regarding how to tell the difference between a legitimate debt collector and a scammer. This is important, and I support all efforts to make this distinction. The problem is, the advice and the law don't exactly match up.

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ARM-U 2018 Fall Semester: A Virtual Conference Series for Collection Industry Professionals

23 October 2018 at 01:00 p.m.

insideARM & the Compliance Professionals Forum present a virtual conference series where industry professionals gather to learn from experts focusing on critical topics & operational pressures. 

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