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General Counsel of the CFPB Delivers Remarks Focusing on Medical Collections and Tenant Screening

In a recent speech at the National Consumer Law Center/National Association of Consumer Advocates Spring Training, Seth Frotman, General Counsel of the Consumer Financial Protection Bureau (CFPB or Bureau), focused on medical billing and collections and tenant screening and debt, emphasizing the CFPB’s enforcement of the Fair Debt Collection Practices Act (FDCPA) and Fair Credit Reporting Act (FCRA) in these areas.

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Delinquency rates and charge-offs are rising. AI can help.

As delinquencies and charge-offs rise, offering consumers the option to communicate via their preferred channels - voice, email, chat, and text - is crucial. Implementing an AI-powered Multichannel approach can help. In this new white paper from Skit.ai, you'll learn:

  1. What industry leaders who have been using Conversational AI are saying
  2. What the latest regulatory updates mean for Conversational AI users
  3. How AI can help you reduce delinquencies and charge-offs and collect faster
  4. The benefits of adopting AI now vs. Later

Download Now.

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Phillips & Cohen Associates to Acquire Estate Information Services

WILMINGTON, Del. -- Phillips & Cohen Associates, Ltd. (PCA), the global leader in deceased account management and technology solutions, is pleased to announce the acquisition of Ohio-based Estate Information Services LLC, executing its strategic vision for growth, and increasing scale and capability within the pre and post charge-off Estates collection space in the United States.

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Slovin & Associates Teams Up with ProKids to Support Vulnerable Children

CINCINNATI, OHIO -- Slovin & Associates, a creditors’ rights law firm operating in Ohio, Kentucky, and Indiana with headquarters in Cincinnati, is pleased to announce its recent donation to ProKids, an organization dedicated to advocating for abused, neglected, and dependent children in the Greater Cincinnati area.

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FTC Issues Report on Collaboration with State Attorneys General

The FTC recently issued a report to Congress on its collaboration with state attorneys general. Titled “Working Together to Protect Consumers: A Study and Recommendations on FTC Collaboration with the State Attorneys General,” the report was issued pursuant to the FTC Collaboration Act of 2021. The Collaboration Act required the FTC to conduct a study “on facilitating and refining existing efforts with State Attorneys General to prevent, publicize, and penalize frauds and scams being perpetrated on individuals in the United States” and directed the FTC to report the results of the study to Congress together with recommendations for enhancing collaboration between the FTC and state AGs.

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Uown Leasing Taps Skit.ai’s Multichannel Conversational AI Solution To Scale Collection Operations

NEW YORK, N.Y. -- Skit.ai, the leading provider of Conversational AI solutions for the accounts receivables industry, announced today its partnership with Uown Leasing, a Florida-based provider of lease-to-own, flexible payment solutions for consumer products.

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insideARM Weekly Recap- Week of April 22nd, 2024

The insideARM team aims to bring you only the information ARM industry professionals need to know each week in order to stay up to date in the volatile world of debt collection. The most important news from last week involved emails and the FDCPA, the CFPB’s continued attempts to expand the scope of its supervision, and the NCLC’s influence on legislation. Continue reading for a summary of these articles and why we published them for you.

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