2020 05 19 Strategy & Tech Newsletter

Featured from our Think Differently Series

You'd Be Well Advised to Uber Your Business Before it Gets "Kodak-ed"

Here is what we know for sure, the collection agency of the future will not look like today's collection agency. Heck, it won't look like the collection agency of 2019 thanks to COVID-19. Who knew we could effectively have collection agents work from home? Change is nothing new for debt collection agencies because we have always been evolving. Looking at the history of debt collection shows us this is true.

VIDEO: The Key to Success in Collections? Test, Test, Test. A Conversation with Scott Ferris and Rob Nadler

Scott Ferris and Rob Nadler are CEO and VP Sales of Attunely, a machine learning platform that makes the recovery of receivables easy, seamless, and profitable. This relatively new company to the industry (they launched in early 2019) has brought the principles of the digital ad industry to collections. What's the cornerstone? Testing. You've got to be able to test scenarios and quickly deploy strategies based on data from that testing.

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Highlight - Free Collection Strategy Webinars

Don't miss the next in our webinar series "Leading Strategically through the Recovery." Each session is approximately 30 minutes. Thanks to LiveVox for their generosity - they are sponsoring the series. Here's the line-up:

Marrying Compliance & Innovation to Meet the Needs of Today's New Environment (5/21)
Best Practices for Credit Reporting and Disputes During COVID-19 (5/27)
On Demand: The Industry Outlook - The Flow of Impacted Consumers Through Delinquency
On Demand: The Impact of COVID-19 on Offers, Segmentation and Contact Strategies
On Demand: Delivering Timely Customer Support in the Face of Rising Demand and Capacity Constraints
On Demand: The Increasing Need for Free Credit Counseling as Customers Face Massive Financial Impact
On Demand: The Role Crisis Can Play in Accelerating Innovation and Adoption
On Demand: Getting Ready - Actions to Fortify Operations for Loss Mitigation Volumes (coming soon)

Featured from our Think Differently Series

Highlight - Free Collection Strategy Webinars

iA Strategy & Tech Featured Session