The "2025 State of Collections Study," a collaboration between LexisNexis Risk Solutions and Celent, provides essential insights into the evolving collections industry. Part One examines the challenges facing first-party creditors and third-party collection agencies in the following areas:
- Rising costs
- Operational inefficiencies
- Increasingly complex cases
- Evolving consumer communication needs
- Dynamic regulatory landscape.
It also explores how these organizations plan to allocate resources and make strategic investments to address these issues.
Building on this foundation, Part Two focuses on consumer engagement and communication strategies. It emphasizes the need to adapt to changing consumer preferences to maximize collections ROI and delves into the effectiveness of various communication channels and the strategic use of data to enhance consumer interactions.
Together, these reports offer a comprehensive view of the key trends, challenges, and opportunities shaping the future of the collections industry, providing actionable intelligence for professionals seeking to optimize their strategies and achieve success.
