88% of consumers expect financial service organizations to offer self-service support. As the industry moves toward a digital-first approach, conversational voice AI has emerged as a key technology to solve the most common pain points for collection agencies: high collection costs, staffing challenges, and compliance concerns.
Voice AI is enabling collection agencies of all sizes to achieve a fully compliant, seamless customer experience, reaching faster collection results while being cost-effective and easy to integrate. Agencies that have already adopted voice AI have reported the following results:
In this white paper from Skit.ai, which features the commentary of industry veteran Scott Carroll, you’ll learn the following: