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88% of consumers expect financial service organizations to offer self-service support. As the industry moves toward a digital-first approach, conversational voice AI has emerged as a key technology to solve the most common pain points for collection agencies: high collection costs, staffing challenges, and compliance concerns.

Voice AI is enabling collection agencies of all sizes to achieve a fully compliant, seamless customer experience, reaching faster collection results while being cost-effective and easy to integrate. Agencies that have already adopted voice AI have reported the following results:

  • 100% account penetration within minutes
  • ¼ of the cost of regular calls
  • Over 150% boost in agent productivity

In this white paper from, which features the commentary of industry veteran Scott Carroll, you’ll learn the following:

  • How are collections executives tackling the challenges of digital transformation and business agility while remaining conscious about being cost-effective?
  • Where does voice AI technology fit within the broader digital landscape?
  • What are the core benefits of voice AI in terms of revenue, costs, speed, agent productivity, and scale?
  • How is voice AI fully compliant with FDCPA, TCPA, and other regulations?

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