When the FCC’s mandated STIR/SHAKEN took effect, a leading third-party collections agency saw a significant reduction in its ability to reach customers via phone. That’s because customers were more reluctant to answer calls due to spam, robocalls and call spoofing.
With the TruContact™ suite of communications solutions, the agency achieved better engagement and improved call rates – in fewer attempts.
Results included:
- 123% lift in promise-to-pay-rate
- 40% lift in answer rates with eight fewer dials per answer
- 115% lift in right-party contact rate
