The pandemic has caused a significant shift in consumer behaviors, but what exactly do those changes mean for your operations?

In this session of “How the Pandemic Impacted Consumer Behavior and How Those Changes will Impact Your Operations,” Aleks Whitchurch (CEO/Founder, Quanta Credit Services), Tim Stapleford (President/Co-Founder, Spring Oaks Capital), and John Sanders (CEO, Bridgeforce) discuss:

  • The extremely active regulatory environment of 2021, and what might new regulations be on the horizon
  • How consumer spending has changed, especially as it relates to generational changes
  • Where credit and collections companies need to focus to keep up with the changes

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