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Includes Video Presentation
Almost all collectors have a story like this: a consumer, armed with tips and tricks from an Internet message board, baits the collector into a violation. Maybe the consumer caused the collector to forget to give a mini-Miranda. Maybe the consumer confused the collector into the wrong disclosures.
To the Point: Call Baiting synthesizes all the information from our insideCompliance call-baiting webinar. On its own, or used as a study guide with the webinar recording (included with your purchase), this is a valuable tool in your compliance arsenal.
(Want to get this and other reports for free? Membership in the Compliance Professionals Forum gets you not only paid reports, overviews, checklists and scripts, but webinars and in-person facilitated meetings with your peers -- for free.)
This report contains:
Length: 57 pages
About the Experts
An Enhanced Training Tool
Call Baiting: Recognizing the Threat
Common Terms and Phrases
Phone Call Pitfalls: Consumer Identification
Phone Call Pitfalls: Attorney Representation
Phone Call Pitfalls: Cease & Desist Traps
Phone Call Pitfalls: Bankruptcy
Phone Call Pitfalls: Call Recording
Phone Call Pitfalls: And Another Thing…
Key Prevention Phrases
From the Trenches: Industry Call-Baiting Horror Stories
Preserve all the Records
Consider an Offer of Judgment
Learn from It
Q & A from the Webinar
QUESTION: From a bankruptcy standpoint, what type of call baiting are you familiar with?
QUESTION: We’ve had consumers tell us that they are filing for bankruptcy with an attorney. They request a statement so they can give it to their attorney. What should we do?
QUESTION: Is there an increase in TCPA suits in regards to call baiting?
QUESTION: Third party calls in to pay balance in full and is not authorized on the account. Would taking this payment be considered a call baiting violation, or just a violation in general?
Appendix A: Transcript
Appendix B: Slide Deck