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Download a Complementary Sample of this Product

Telephone Communication Compliance: The CFPB’s Consent Orders specifically looks at consent orders that address telephone communication violations. This paper has been excerpted from insideARM’s larger The CFPB’s Consent Orders Regulating the ARM Industry report, available for sale now.

The report includes easy-to-understand explanations of each consent order and a comprehensive chart of all relevant consent orders. Learn how the CFPB identifies and penalizes violations with real-world examples. Understand which practices the CFPB is looking at before an agent knocks on your company’s door.

Even if you’re not directly affected, being CFPB-ready can only make your collection agency more compliant.

Product: PDF Download

Pages: 32 pp including appendix

Published: June 2016

You'll learn:

  • Who has been affected so far
  • Top industry violations, and how to avoid them
  • Best practices for compliance
  • Liability for the companies subjected thus far to consent orders

Table of Contents

  • Introduction
  • 2014-CFPB-0008 -- ACE Cash Express, Inc.
  • 2014-CFPB-0017 -- DriveTime Automotive Group, Inc. and DT Acceptance Corp.
  • 2015-CFPB-0016 -- Discover Bank, The Student Loan Corporation, and Discover Products, Inc.
  • 2015-CFPB-0022 -- Encore Capital Group, Inc.; Midland Funding, LLC; Midland Credit Management, Inc.; and Asset Acceptance Capital Corp.
  • 2015-CFPB-0023 -- Portfolio Recovery Associates, LLC
  • 2015-CFPB-0026 -- Westlake Services, LLC
  • 2015-CFPB-0031 -- EZCORP, Inc.
  • 2016-CFPB-0008 -- Student Aid Institute, Inc.
  • Appendix A -- Consent Order Chart