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Download a Complementary Sample of this Product

(This product is approved for DBA International Certification Credit. As a reminder, the deadline for debt buying companies must receive their CPRC designation by February 29, 2016.)

Understanding how to handle account documentation can be key not just in collection success, but in potential debt sales or even litigation.

This Operations Guide on account documentation comes complete with a link to the full video recording of the webinar -- great for use for all-staff trainings and quarterly in-services -- as well as a Certificate of Completion and the full transcript of the webinar. This is a great resource for tracking training, allowing regulators and clients to see your agency's commitment to continuing compliance and education!

Product: PDF Download, including link to webinar video and Certificate of Completion

Pages: 48 pp

Published: 30 July 2015

Table of Contents

  • About the Presenters
  • How to Use This Operations Guide
  • Introduction: A Brief History of Account Documentation
  • Do the documents usually come along with pre-litigation placements?
  • Recent Influences on Documentation Practices, Strategies
  • OCC Best Practice Guidelines, 2013
  • OCC Risk Management Guidelines, 2014
  • New York Department of Financial Services Collection Rules and Regulations
  • Who Needs a CMS Compliance Strategy?
  • The Influence of Meaningful Attorney Involvement on Agency Documentation
  • The Current State of the Industry: What Should Everyone Be Doing?
  • Receiving Expressions of Dissatisfaction
  • Validate Documentation
  • Credit Bureau Obligations?
  • Questions from the Webinar
  • How should we think about documentation in an increasingly digital environment?
  • How would a consumer request for debt validation be responded to if all the media is digital?
  • Are there any trends with agencies no longer wanting to accept out of stat debt?


Peter Ghiselli, TransUnion: Peter Ghiselli is a seasoned executive in the financial services industry with expertise in business development, finance, personnel, training program management, compliance, information technology and operations. His 20 year track record of leadership in establishing successful programs and directing operations span credit lending, risk management, collections and global information organizations.

Peter’s career encompasses customer care, 1st and 3rd party collections, debt sales and debt purchasing in a variety of market verticals including bankcard, education, auto, mortgage, consumer loans, energy, government, healthcare and telecommunications. In his current role as Vice President, U.S. Emerging Markets at TransUnion, Peter leads the Collections business unit developing solutions, defining strategies and directing go to market and selling activities.

G. Reynolds Sims, G. Reynolds Sims & Associates: G. Reynolds Sims in the area of retail collection litigation at the Michigan law firm of G. Reynolds Sims & Associates, P.C. The firm has been working within the collection litigation field since 1998 and also represents clients in FCRA, FDCPA consumer litigation defense and compliance consultation. The firm was the first law firm to be certified by the DBA.

As well as being a member of ACA, NARCA, and the CLLA, he was appointed DBA to represent the law firm perspective on the DBA’s Debt Buyer Certification Task Force. As a result of his work, the DBA appointed Reynolds to an additional two year term to its Certification Council. Locally, Reynolds is a member of the Michigan Creditors Bar Association (“MCBA”) and maintains a position on the group’s Government Affairs Committee.