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Download a Complementary Sample of this Product

Now Including the Full Video of the Webinar!

Since 2011, debt collectors have faced somewhere between 14,000 and 15,000 lawsuits per year alleging violations of FDCPA, TCPA and FCRA. But over the course of four years, the focus of these lawsuits has shifted dramatically. This year, TCPA became the second most litigated statute in debt collection. And outside the courtroom, collection agencies have a new foe because consumer complaints to the CFPB about debt collection are on the rise.

But these statistics shouldn’t scare you. They should motivate you.

Get the latest in-depth data about complaint and courtroom trends for 2014 in To the Point: Lawsuit and Complaint Data. Learn how to identify "repeat offenders," or consumers and attorneys known for filing multiple lawsuits against collection agencies. Build a holistic compliance management system that can adapt to new legal realities without losing sight of compliance fundamentals.

You’ll Learn:

  • Why is TCPA litigation increasing so rapidly in the debt industry?
  • How can collectors respond to the onslaught of TCPA lawsuits without ignoring FDCPA compliance?
  • What counts as a consumer complaint?
  • How can my compliance management system help me handle consumer complaints?

This report contains information on:

  • Debt collection litigation
  • Consumer complaints to the CFPB
  • Top CFPB complaint issues and sub-issues

Also included in this report:

  • Full video recording of the webinar
  • Certificate of completion

Author: insideARM.com, with John Bedard and Jack Gordon

Length: 12 pages