Drug testing is a common requirement for many kinds of employment, even though most private employers are not required to test for alcohol or drug use.
Legal liability is where a lot of collection agencies can feel the need for drug testing. Collectors have access to sensitive consumer information; mistakes made while that collector is impaired can compound damages.
This Tool gathers together industry intelligence along with policies and procedures from insideARM members across a variety of debt industry verticals.
These documents can be useful in:
- testing your current policy/procedure against others in the industry
- testing your own business practices
- exposing gaps in your current process
- understanding how others are tackling this issue
- developing your own policy/procedure from scratch.
Get this, as well as policies, procedures, checklists, and peer connections by joining insideARM's Research Assistant.
