A consumer gives you a contact number that turns out to be his cell phone. What do you do?

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In the wake of the FCC’s amicus brief in Nigro v. Mercantile Adjustment Bureau, there is some potential for debt collectors to get clarity on the ever-changing rules for contacting consumer via cell phone. For the latest legal insight on the challenges of contacting consumers on their cell phones, check out To the Point: Collection Call Compliance, newly updated for 2014.

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