Making patients aware of their financial obligations is one of the biggest challenges to healthcare providers, requiring specialized resources. Where are those resources to be found?
“But it’s not my problem,” some medical providers say. Ah, but it is. As patients work their way through the accounts receivable process, they become frustrated and studies have shown that frustration is taken out on the healthcare providers.
One survey found that 85 percent of patients who expressed disappointment at the billing and payment experience also gave a low satisfaction score to the healthcare providers.
So whatever a healthcare provider can do to improve the accounts receivable process—be it help the patient find insurance or explain a high deductible plan and what that means financially—will improve the chances of the patient having a satisfactory experience.