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Multi-factor Authentication (MFA) has become a buzzword since the FTC’s Amended Safeguards Rule went into effect in June. Since the implementation of the Safeguards Rule several companies have had to overcome challenges with clients requiring the MFA process to include an authenticator app on employee cell phones which conflicts with ARM companies’ no cell phone on the collection floor policies. 

One of our peer members stated that a client is requiring them to utilize Cisco DUO to comply with MFA requirements, however this requires the DUO app to be downloaded on each employee’s phone. 

Thankfully, several of our members had some great feedback on the issues this requirement creates: 

• One member shared that they purchased several TracFone’s to maintain the Duo Authenticator app for collectors. 

• Another member mentioned that they were able to obtain non-phone DUO equipment to manage this. 

Regardless of how you manage your MFA requirements it’s important to know there are several options available to comply with these changes.

Documents and Crowdsourced Materials:

• Member Questions: Software recommendations, Call monitoring and analytics, and Phone Policies

Top Reads:

• Statement a Company Used an “Autodialer” Not Sufficient To Win TCPA Suit Appellate Court Holds

• Ninth Circuit Confirms Discrete Actions in Debt Collection Litigation can Trigger FDCPA One-Year Statute of Limitations

• CFPB Announces Plans to Propose Rule Regulating Data Brokers Under the FCRA

Upcoming Webinars/ Other Announcements:

• Reminder: There will be NO Peer Call on Labor Day, September 4th.

• Reminder: Send any topics or questions that you want to discuss to sara@insidearm.com by Thursday to ensure it makes it on our agenda!