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Think Differently: Don’t Overlook Inbound Calling

A changing regulatory landscape characterized by increasing restrictions on outbound calls (think the CFPB’s Regulation F), combined with shifting consumer preferences, is forcing a reassessment of collections firms’ contact strategies and driving a rise in omnichannel communications.

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You only have so much time. You don't need more resources, just better tools and useful connections. iA Research Assistant is a practical, on-demand information resource and peer-to-peer network for compliance and operations professionals in collections.


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insideARM is grateful to our 2024 Strategic Supporters:

NCB Crown Asset Management Spring Oaks Capital

Trive Capital Acquires Majority Stake in NCB Management Services allowing NCB to Further Expand its Industry-Leading Debt Purchasing & Collection Servicing Footprint

TREVOSE, Pa. --  NCB Management Services (“NCB”), a national Debt Buyer and Accounts Receivable Management (“ARM”) firm is pleased to announce a new ownership structure as a result of their partnership with Trive Capital (“Trive”).

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Mark E. Davitt Earns the Herbert W. Vanden Brul Entrepreneurial Award

ROCHESTER, N.Y. -- Continental Service Group, Inc., d.b.a. ConServe is proud to announce that Mark E. Davitt, ConServe CEO and Founder has been named the 2021 recipient of the Herbert W. Vanden Brul Entrepreneurial Award, presented by Rochester Institute of Technology’s (RIT) Saunders College of Business. This award is presented to entrepreneurial leaders in the Greater Rochester region who have improved the economy or whose innovations have changed the course of their business.

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D.C. Emergency and Temporary Legislation Limiting Collection Activities to Take Effect September 23, 2021

During D.C.’s declared State of Public Health Emergency, several financial protections have been put in place, including some that severely limit, among other things, collection activities relating to consumer contracts, repossession, and legal actions on accounts.  On September 1, Mayor Muriel Bowser signed the most recent pair of emergency and temporary legislation to land on her desk, B24-0347 and B24-0348.  These bills include a number of provisions impacting collection activities that relate to both third-party debt collectors and creditors collecting their own debts.  Since a permanent version of these bills, B24-0357, remains in the Council, the bills signed by the Mayor on September 1 only temporarily amend various provisions of D.C. 28-3814, D.C.’s collections statute.

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Credit Eco To Go: Adhering to the Price of Admission

ARM industry start-up, Spring Oaks Capital, set out to do things differently, but it had no idea that it would launch a new company on the cusp of a worldwide pandemic. Jay Collins, Co-Founder and Chief Operating Officer at Spring Oaks Capital, stops by #Creditecotogo to highlight the successes his company has had despite the challenges of COVID.

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The Wins Keep Coming! Another Court Finds Calling From Curated List of Numbers is Not R&SNG

Well TCPAWorld, we have another great post-Facebook case for you. Franco v. Alorica Inc., No. 2:20-CV-05035-DOC-(KESx), 2021 U.S. Dist. LEXIS 164438 (C.D. Cal. July 27, 2021) used the Supreme Court’s Facebook ATDS definition and the Northern District of California’s recent ruling in Hufnus v. DoNotPay, Inc., 2021 WL 2585488 (N.D. Cal. June 24, 2021) to find that when a defendant randomly makes calls from a curated list, it is not randomly or sequentially generating phone numbers as is required under Facebook. Exciting stuff.

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iA Strategy & Tech Presents: Customer Preference Series, Session 2 - Data Maintenance & Hygiene

29 September 2021 at 02:00 p.m.

How can you determine if your preference data is accurate and up-to-date? How should data be transferred between creditors, partners, and vendors? You can't use preference in your strategies if you don't know the answers to those questions, and they are two of the biggest question marks in the customer preference conversation. 

Event Details »