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The Slow Demise of Recent Collection Letter Overshadowing Claims

Agencies that collect debts in New York and New Jersey are likely no strangers to the law firm Barshay Sanders PLLC and their recent frequently-filed claim that the format of a collection letter—font size, location of the notice of validation rights, the use or lack of transitional language—overshadows the consumer's validation rights under the Fair Debt Collection Practices Act (FDCPA). The courts have been ruling on these claims over recent months, and there seems to be a consensus: the claim fails. 

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Which Critical Capability Is Your Collections Software System Missing?

Collection operations of all sizes need to be more agile in order to handle the growing number and frequency of changes they will have to make in the NEW NORMAL. It all starts with your collection software system and its ability to enable users to perform system changes easily and quickly. What critical capabilities do your collections systems need? Find out in this new, FREE whitepaper from Telrock. 


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As NYC DCA Language Rule Deadline Approaches, Questions Remain

Several months ago, New York City's Department of Consumer Affairs (DCA) adopted amendments related to Limited English Proficiency (LEP) consumers into its debt collection rules. The amendment was initially proposed on March 5, 2020, and a public hearing was held on April 10, 2020—just at the height of the COVID-19 pandemic scramble that led most businesses to send employees home to work. After receiving no comments, DCA moved ahead with its new rule. Only after the industry found its sea legs with the new world under COVID-19 did DCA agree to extend the grace period for enforcement of the new LEP rule to give it time to put forward an FAQ document for businesses. That extension comes to an end next week—on October 1—one big question remains unanswered.

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Compliant Customer Engagement Strategies by Text

October 8, 2020 1:00 Eastern

Even before the COVID-19 era began, keeping up with regulations and compliance has been a challenge.


On top of the due diligence expected in communication compliance, today people demand a technology that keeps pace and stays on top of the latest trends. At stake for your business: improved efficiency, streamlined collections processes, improved engagement and retention, and increased collection rates.


Join us in this session as we hear from three industry experts on leveraging mobile technology to improve engagement while remaining compliant.


Learning Objectives


- Identify what regulatory agencies, regulate the texting industry and their current rules

- Investigate proper methods for consent and opt-in procedures

- Explore the impact of COVID-19 on receivable management best practices


Register Now »


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