CHICAGO, Ill. and MOUNTAIN VIEW, Calilf.-- Halsted Financial Services places a high value on conversations its agents have with consumers. To maximize that value, Halsted has partnered with Prodigal to utilize Prodigal’s ProNotes solution to humanize each conversation and provide additional context for its agents both before and during calls.
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St. Paul, Minn. -- IC System hosted its annual Charity Golf Tournament at Tanners Brook Golf Course in Forest Lake, Minnesota, on Friday, July 15. Now in its 24th year, the event brought IC System employees, vendors, and business associates together for a day of course games and friendly competition for a good cause. This year, the tournament broke its record for charitable donations.
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What is Integrated Resourcing?
The debt collection industry is facing major obstacles to profitability, including a decline in revenues due to competitive contingency rates and increased costs from payroll and compliance regulations. Revenue is a huge concern with a decrease in commission and recovery rates. The 2014 ACA Benchmarking Survey shows that the median commission rate stood at 25.6% while the 2017 Ernst & Young report states that commission fees dropped from 18.1% to 13.9% between 2013 and 2016, a decline of more than 12% in a short period of time [1].
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