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CFPB Sues Software Company; Alleges it Encourages Credit Repair Businesses to Charge Illegal Fees

On September 20, 2021, the CFPB issued a press release announcing it filed suit against a California-based software company, Credit Repair Cloud (Cloud), and its owner, Daniel Rosen, for allegedly assisting illegal credit repair businesses. The CFPB alleges that Cloud and Mr. Rosen violated the Telemarketing Sale Rule (TSR) and the Consumer Financial Protection Act of 2010 (CFPA) by providing substantial assistance, including training, materials, and software to credit-repair companies that use telemarketing to reach consumers and charge unlawful advance fees.

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How to Make Every Call, Text, and Email Count in the Era of the CFPB’s Regulation F

Optimizing outreach and maximizing ROI in the Reg F era won't be easy, but it can be done. In this new whitepaper from Neustar, find out how an alternate approach, based on an intelligent omnichannel strategy, can comply with both the spirit and the word of Regulation F, improve RPC rates, and allow for faster contact than competitors that fail to adapt. Learn more.
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insideARM is grateful to our 2024 Strategic Supporters:

NCB Crown Asset Management Spring Oaks Capital

insideARM and the iA institute Announce Enhanced Collections Case Law Alert Service

ROCKVILLE, Md. -- insideARM and the iA institute, the industry's premiere provider of collections compliance, legal, and strategy analysis, are pleased to announce the relaunch of iA Case Law Tracker, the industry's most compact, convenient case law alert service.

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State Names Sameer Maini as Chief Information Officer

MADISON, Wis. -- State is pleased to announce Sameer Maini as its Chief Information Officer. He joins the company’s Executive Team with the goal of increasing recoveries and patient satisfaction for State’s clients through technology initiatives designed to improve and modernize the patient financial experience.

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Numeracle and Avantive Solutions Help Businesses Achieve Instant Brand Recognition with Verified Calls by Google

MCLEAN, Va. -- Numeracle™ Inc. (“Numeracle”), the pioneer of Verified Identity™ for communications, today announced the collaborative success of a partner initiative with Avantive Solutions (“Avantive”) to enhance the customer engagement and performance of outbound business calls utilizing Verified Calls by Google.

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6th Cir. Reverses Trial Court Ruling that TCPA was Wholly Unconstitutional After 2015 Amendments

The Sixth Circuit recently reversed a trial court’s dismissal of a putative class action lawsuit alleging violations of the federal Telephone Consumer Protection Act, 47 U.S.C. § 227(b) (TCPA).

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FTC Opens Rulemaking Petition Process, Promoting Public Participation and Accountability

District of Columbia -- At an open Commission meeting on September 15, 2021, the Federal Trade Commission voted to make significant changes to enhance public participation in the agency’s rulemaking, a significant step to increase public participation and accountability around the work of the FTC.

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iA Strategy & Tech Presents: Customer Preference Series, Session 1 -The Basics

TOMORROW! 22 September 2021 at 02:00 p.m.

Regulation F is scheduled to be implemented on November 30, 2021, and part of that implementation is gathering and using your customer’s contact preferences. While the CFPB doesn’t explicitly require communication in the customer’s preferred way, it’s likely we’re moving in that direction. Besides, contacting customers in a way they prefer should be good for your business, too. We’ll also discuss how and when we should gather preference from our customers, including language and frequency recommendations for the various channels through which customers can update their preferences.

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