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6th Cir. Reverses Trial Court Ruling that TCPA was Wholly Unconstitutional After 2015 Amendments

The Sixth Circuit recently reversed a trial court’s dismissal of a putative class action lawsuit alleging violations of the federal Telephone Consumer Protection Act, 47 U.S.C. § 227(b) (TCPA).

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How to Improve Your Customer Preference Strategy

When Regulation F goes into effect on November 30, 2021 you will have to gather and use your customer’s contact preferences. The CFPB doesn’t explicitly require communication in the customer’s preferred way - yet - but it's a good bet that it will. Get the complete briefing you need on customer preference with iA Strategy & Tech's three-part webinar series on Customer Preference, starting with Customer Preference Session 1 - the Basics (Wednesday, 9/ 22 at 2pm ET). Register here.
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NCB Crown Asset Management Spring Oaks Capital

FTC Opens Rulemaking Petition Process, Promoting Public Participation and Accountability

District of Columbia -- At an open Commission meeting on September 15, 2021, the Federal Trade Commission voted to make significant changes to enhance public participation in the agency’s rulemaking, a significant step to increase public participation and accountability around the work of the FTC.

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Crushing Victory: Court finds Aspect/ALM Not an ATDS– Rejects “Capacity” Argument (But There’s a Big “FN7” Wrinkle Here)

USAA is crushing it. And Aspect is on a roll.

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City of Pittsburgh, PA Goes Live on CSS IMPACT’s Financial Ecosystems Cloud as its Business Tax Management Platform

PITTSBURGH, Pa. -- On September 1st, 2021, the City of Pittsburgh Pennsylvania, Department of Finance, officially launched CSS IMPACT Financial Cloud as their new Enterprise Business Tax Management Financial Ecosystem. CSS, Inc., the developers of “IMPACT | HD 2.0” is the leading provider of “NextGen” Cloud Financial & Debt Collection Ecosystems with a focus on machine learning Artificial Intelligence, delivering Fintech “AI” driven Business Process Automation solutions & frictionless Omni-Chanel Digital Consumer Engagement systems.

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Spring Oaks Promotes Catherine Calko to Chief Compliance Officer and Assistant General Counsel

CHESAPEAKE, Va. -- Spring Oaks Capital, LLC has promoted Catherine Calko to Chief Compliance Officer and Assistant General Counsel effective November 1st. In this role, Catherine will join the senior management team and be responsible for overall company compliance, including maintaining and improving upon the company’s best in class compliance management system. Catherine will continue to work closely with the company’s General Counsel, Andrew Blady.

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TrueAccord Launches Retain, a Digital-First Solution for Early-Stage Collections

Lenexa, Kan -- TrueAccord Corporation, which offers  intelligent digital recovery and communication products and services, today launched Retain, a new, client-branded product that addresses early-stage collection challenges for lenders and other organizations with customers with past-due delinquent accounts. Using the company’s patented, machine learning-based and self-optimizing decision engine, Retain uses engagement data from individual interactions to optimize the consumer experience while increasing recovery for clients. The client-branded product enables clients to improve collections, maintain customer relationships, and offer solutions to their customers that improve financial fitness.

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iA Strategy & Tech Presents: Customer Preference Series, Session 2 - Data Maintenance & Hygiene

29 September 2021 at 02:00 p.m.

How can you determine if your preference data is accurate and up-to-date? How should data be transferred between creditors, partners, and vendors? You can't use preference in your strategies if you don't know the answers to those questions, and they are two of the biggest question marks in the customer preference conversation. 

Event Details »