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NYDFS Bares its Teeth, Files its First Enforcement Action Against Debt Collector

Yesterday, the New York Department of Financial Services (NYDFS) announced that it filed its first enforcement action against a debt collector under New York's Debt Collection Regulations. NYDFS brought its statement of charges against Forster & Garbus for allegedly violating the state's substantiation of debt requirements.

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Ask the Researcher!

  1. What advice can you give us about collection notices? Read the answer here!

  2. Does anyone have any COVID-specific scripting they’re using with consumers? Read the answer here!

  3. How are you attempting to mitigate card chargebacks? Read the answer here!


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Pandemic Causes Historic Debt Collection Law Changes [Podcast]

In this episode of the Debt Collection Drill podcast, Moss & Barnett attorneys discuss the recent, historic changes to the laws restricting debt collection and how agencies can comply.  

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Compliant Customer Engagement Strategies by Text

8 October 2020 at 01:00 p.m.

Even before the COVID-19 era began, keeping up with regulations and compliance has been a challenge.

On top of the due diligence expected in communication compliance, today people demand a technology that keeps pace and stays on top of the latest trends. At stake for your business: improved efficiency, streamlined collections processes, improved engagement and retention, and increased collection rates.

Join us in this session as we hear from three industry experts on leveraging mobile technology to improve engagement while remaining compliant.

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