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Credit Eco To Go: The Digitization of Financial Services is Here

The pandemic has forced financial services companies to think differently and move toward technology in order to be more consumer-focused. In the inaugural Credit Eco to Go podcast, Tim Collins, General Counsel and Chief Compliance Officer of True Accord, tells us that the trend of “work from home” and the increase in consumer demand for technology is not going away. Listen as Tim and I discuss some positive outcomes fueled by this crisis, which will ultimately enhance the credit ecosystem. 

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New Agent Onboarding Manuals

This insideARM Tool gathers together industry intelligence along with policies and procedures from members across a variety of debt industry verticals.

These documents can be useful in: 

  • testing your current policy/procedure against others in the industry

  • testing your own business practices

  • exposing gaps in your current process

  • understanding how others are tackling this issue

  • developing your own policy/procedure from scratch.

This information is culled from insideARM members. It is not legal advice, and is not intended to be legal advice.

Don't want to spend $129? Sign up for insideARM's Research Assistant program. It's $50 a month/individual, and you get unlimited free access to all policies, procedures, work instructions, and document packets -- plus monthly peer connections and a research team that will help you with some of your tougher questions. Sign up now!



FCC Reconfirms that Document Transmitted/Received as Digital Electronic File is not a TCPA-Covered Facsimile

Last year, in the Amerifactors Declaratory Ruling, the Federal Communications Commission’s (FCC) Bureau on Consumer and Governmental Affairs (Bureau) ruled that “an online fax service that effectively receives faxes ‘sent as email over the Internet’ and is not itself ‘equipment which has the capacity . . . to transcribe text or images (or both) from an electronic signal received over a regular telephone line onto paper’ is not a ‘telephone facsimile machine’ and thus falls outside the scope” of the Telephone Consumer Protection Act’s prohibition on unsolicited fax advertisements.

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Top 5 Tips to Bolster Your Virtual Confidence

24 September 2020 at 03:00 p.m.

In our "new" normal of virtual communication, a lot of people struggle with being the best and most authentic version of themselves. In this 30 minute session, Executive Media Coach and Emmy winner, Katy Temple, arms you with tangible takeaways that will immediately make you better "on camera."

Event Details »

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