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Thinking Differently about Thinking Differently: An Interview with Michael Meyer of MRS BPO

What does trying to write with your non-dominant hand have to do with the ARM industry? Join Erin Kerr as she discusses that, and more, with Michael Meyer, Chief Risk and Innovation Officer at MRS BPO.

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How to Make Every Call, Text, and Email Count in the Era of the CFPB’s Regulation F

Optimizing outreach and maximizing ROI in the Reg F era won't be easy, but it can be done. In this new whitepaper from Neustar, find out how an alternate approach, based on an intelligent omnichannel strategy, can comply with both the spirit and the word of Regulation F, improve RPC rates, and allow for faster contact than competitors that fail to adapt. Learn more.
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insideARM is grateful to our 2024 Strategic Supporters:

NCB Crown Asset Management Spring Oaks Capital

Spring Oaks Hires David Der as Head of Engineering

RICHMOND, Va. -- Spring Oaks Capital, LLC has hired David Der as Head of Engineering. He will report to Chief Technology Officer Paul Hurlocker.

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State Financial Regulator Moves Forward to License California Debt Collectors

SACRAMENTO, Calif. -- The Department of Financial Protection and Innovation (DFPI) has announced that all debt collectors operating in California can now apply to be licensed by the Department, representing the first step in increased state oversight that will include an assessment of applications, formal examinations, and protections for California consumers. Debt collectors, debt buyers, and debt collection attorneys operating in the state may now submit their license applications online at the Nationwide Multistate Licensing System (NMLS).

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ICYMI: CFPB Takes Action Against Fair Collections & Outsourcing for Misrepresentation and Failing to Investigate ID Theft.

In case you missed it, on August 17, 2021, the CFPB issued a press release in which it announced it filed a proposed settlement agreement to resolve a lawsuit against Fair Collections and Outsourcing (FCO). The settlement would require FCO to pay $850,000 and overhaul its policies and procedures. 

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Are “No Injury” FCRA Lawsuits in The Rearview Mirror? Yes, according to two recent court decisions.

When a consumer is denied credit due to an inaccuracy in their consumer report they can prevail on a claim against the CRA who issued the report under Section 1681e(b) of the Fair Credit Reporting Act (“FCRA”). This section requires CRAs to follow reasonable procedures to assure the maximum possible accuracy of the information in their reports. But what if nothing bad actually happened to the consumer as a result of the the inaccuracy? Do they still have an FCRA claim? Recent decisions by the U.S. Supreme Court in TransUnion v. Ramirez and the Ninth Circuit Court of Appeals in Leoni v. Experian Info. Solutions have said no. These decisions show how CRAs can defeat “no injury” FCRA lawsuits.

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California Posts Debt Collection License Application to NMLS

On August 25, 2021, the California Department of Financial Protection and Innovation (DFPI) announced that a checklist of the requirements needed to obtain a California Collection License is now available on Nationwide Multistate Licensing System & Registry (NMLS). The application will be available on NMLS starting September 1, 2021. After an initial application is received, instructions will follow on completing fingerprinting requirements.

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iA Strategy & Tech Presents: Customer Preference Series, Session 1 -The Basics

22 September 2021 at 02:00 p.m.

Regulation F is scheduled to be implemented on November 30, 2021, and part of that implementation is gathering and using your customer’s contact preferences. While the CFPB doesn’t explicitly require communication in the customer’s preferred way, it’s likely we’re moving in that direction. Besides, contacting customers in a way they prefer should be good for your business, too. We’ll also discuss how and when we should gather preference from our customers, including language and frequency recommendations for the various channels through which customers can update their preferences.

Event Details »