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D.C. City Council Amends Emergency Debt Collection Bill

On August 3, 2021, the D.C. City Council unanimously approved an amended version of the pending D.C. emergency debt collection bill. If signed by the D.C. Mayor, the amended bill will become applicable on October 1, 2021.

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New whitepaper: find the hidden costs in your manual collections activities

You probably don't realize just how many of your collections operations are being done manually, but all those manual processes make your company much less efficient and profitable. In this new whitepaper from Telrock, find out how to identify the parts of your operations that could benefit most from automation, how much new automation your current system can support, and how much more efficient your operations can be. Learn more.
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Balto Announces End to QA & Coaching as We Know It

ST. LOUIS, Mo. -- Balto, the #1 Real-Time Guidance platform, has announced the end of contact center coaching and QA as we know it with the launch of two new products: Real-Time Coaching and Real-Time QA.

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DCM Services enhances DCMS ServiceLink with Chat Functionality and Quick Pay feature

MINNEAPOLIS, Minn. -- DCM Services, LLC (DCMS) the industry leader in estate and specialty account recovery solutions, has launched a new Quick Pay feature within DCMS ServiceLink™, and is also pleased to announce the official launch of chat functionality within DCMS ServiceLink! Clients who are eligible will have the option to allow online chat between their consumers and DCMS account representatives.

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Dont Cry Poor: Court Allows Plaintiff to Sue Employees of TCPA Defendant Directly After Company Claimed a Lack of Funds

It often happens in TCPA litigation that a Defendant will cry poor– claiming to be judgment proof or otherwise incapable of settling a case on a classwide basis–as if that were some sort of defense to a TCPA suit.

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ACA International Elects New Officers and Board Members for 2021-2022

MINNEAPOLIS, Minn. -- During its 2021 Convention & Expo in Las Vegas, ACA International reelected two members and elected three new members to its Board of Directors along with a slate of new officers for the 2021/2022 term.

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CFPB Finalizes Regulation F Implementation Date: What Your Organization Needs To Consider in Order To Be “Reg F Ready”

On July 30, the Consumer Financial Protection Bureau (CFPB) announced that the final rules interpreting the Fair Debt Collections Practices Act (FDCPA) will go into effect on Nov. 30, as originally planned. The CFPB issued a proposal in April that, if finalized, would have extended the effective dates to Jan. 29, 2022. However, after considering the comments submitted, the CFPB has declined to extend the implementation date and their proposal has been officially withdrawn.

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Women in Consumer Finance 2021

6 December 2021 at 02:45 p.m.

Sharpen your leadership skills, expand your professional network and help improve your workplace culture when you attend Women in Consumer Finance 2021 – a conference and networking experience for ALL women in consumer finance.

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