ST. GEORGE, UT -- TCN, Inc., a global provider of a comprehensive
cloud-based call center platform for enterprises, contact centers, BPOs and
collection agencies, today announced the launch of “The Complete
Guide to Managing Call Center Agents,” a free online resource
for managers.
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MINNETONKA, Minn. -- Central Portfolio Control, Inc (CPC) hosted a Summer Party in July to celebrate employee
achievement, enjoy time with family and friends, and raise money for another
great cause. The Minnetonka, MN-based collection agency was able to donate over
$1,700 for St.
Jude Children’s Research Hospital (St. Jude’s) from the party’s dunk tank donations to support children
undergoing treatment for disease. Another in a succession of charity-driven employee events, the team raised money for St. Jude Children’s Hospital
while they and their families enjoyed games and food from local favorite,
Veteran-owned, GI Joe’s food truck.
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In an appeal that can only be described at best as a head-scratcher,
in its attempt to pursue a bona fide error defense without producing a written procedure,
a debt collector managed only to give consumers a path forward on Article III
standing issues. On August 17, 2021, in
the case of Lupia v. Mericredit Inc. (Case #20-1294, 10th Cir),
the Tenth Circuit Court of Appeals held (1) a single unanswered telephone call/voicemail
made to a consumer is sufficient for standing, and (2) a bona fide error
defense requires the production of procedures.
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