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How Debt Will Adapt in a Post-COVID-19 World and What that Means for Debt Collection Firms

Globally speaking, the COVID-19 pandemic has ushered a distinctive shift in the way people socialize, travel, and conduct business. In the immediate sense for the process service industry, the need to conduct a serve in person was hindered by social distancing measures. While many unprecedented uncertainties remain in the United States, economic ambiguity is steadfast, making it difficult for anyone to predict when, or how quickly, the economy will begin to recover. As a result, U.S. consumers are engaging differently with their debts.

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Navigating the “PayFac” Era: Rules, Regulations, and Electronic Payment Processing Requirements

Sep 16, 2020 1:00 PM Eastern


For collection agencies, the ability to process electronic consumer payments is key to maximizing revenue recovery and competing effectively in today’s marketplace. Paper checks are relics of days long gone, post-dated checks are riddled with risk, and bank transfers make consumers nervous. In the modern digital age, card payments reign supreme.


Knowing how to set up same-day, single-future and recurring preauthorized card payments is the hallmark of a successful collection agency and an outstanding consumer experience.


In this webinar, Ontario System's Rozanne Andersen will walk you through:

  • Visa/Mastercard rules governing collection payments

  • The distinct roles merchants, payment facilitators (“PayFacs”), and processors play in the payment process

  • The rules and regulations controlling convenience fees, surcharges, and service charges

Register now »


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A WCCF Video Interview Series: Five-in-Five. Amy Perkins Speaks with Roxanne Bartley

Our relationship started over our shared enthusiasm for #spartanraces and let me tell you, she is a #warrior in every sense of the word #aroo!

When she said, "...viewing things as minor detours as opposed to seeing them as road closures."...that hit me big time. Thank you, Roxanne!

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Women in Consumer & Commercial Finance Conference 2020

8 December 2020 at 12:30 p.m.

Sharpen your leadership skills, expand your professional network and help improve your workplace culture when you attend Women in Consumer & Commercial Finance Digital – a virtual conference and networking experience for ALL women in consumer & commercial finance.

Event Details »


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