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Neither Snow Nor Rain Nor Heat Nor Gloom of Night: Debt Collection and the USPS

The USPS has recently gone through some changes affecting the reliability of timely delivery. Current Postmaster General, Louis DeJoy, has acknowledged overall slow-downs in mail delivery. This puts some consumers in danger, especially if they have a payment that needs to be received by a certain date, or others who rely on the post office for medication.

But I worry, too, about the effect on the consumer debt industry.

Read the Whole Story »

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New Agent Onboarding Manuals

This insideARM Tool gathers together industry intelligence along with policies and procedures from members across a variety of debt industry verticals.

These documents can be useful in: 

  • testing your current policy/procedure against others in the industry

  • testing your own business practices

  • exposing gaps in your current process

  • understanding how others are tackling this issue

  • developing your own policy/procedure from scratch.

This information is culled from insideARM members. It is not legal advice, and is not intended to be legal advice.

Don't want to spend $129? Sign up for insideARM's Research Assistant program. It's $50 a month, and you get unlimited free access to all policies, procedures, work instructions, and document packets -- plus monthly peer connections and a research team that will help you with some of your tougher questions. Sign up now!

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A WCCF Video Interview Series: Five-in-Five. Amy Perkins Speaks with Amanda Bost

Once upon a time, Amanda Bost saw me "alone" at a conference and what did she do? She made sure I wasn't excluded or left behind. I knew immediately that she was my kind of people! And she has a lot of great advice to share.

Read the Whole Story »


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iA Round Robin: Email Communications

9 September 2020 at 01:00 p.m.

Join some of the great minds in the industry as we talk about not just the efficacy of payment portals as a frictionless way for collection agencies to meet consumers where they are, but also about the necessity of this tech going forward.

Event Details »


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