Essential headlines, new reports, and best practices from insideARM.com. Got this from a friend?
Subscribe to the ARM Insider
insideARM ARM Insider

CFPB Warns Failure to Safeguard Consumer Data May Be Unfair Act or Practice

On August 11, the CFPB published a circular confirming that covered persons and service providers under the Consumer Financial Protection Act (CFPA) may violate the CFPA’s prohibition against unfair acts or practices when they fail to adequately safeguard consumer information.

Read the Whole Story »


Case Study: How One Agency Increased Right-Party Contacts by 60%

New from Neustar: See the numbers behind one agency's improved manual dialing productivity (70% improvement) and right-party contacts (60% improvement). Find out how agencies can increase productivity and revenue, while maintaining strict TCPA compliance. 


Get the full case study here.

ADVERTISEMENT
Advertisement

insideARM is grateful to our 2022 Strategic Supporters:

NCB Crown Asset Management Spring Oaks Capital TransUnion Provana

Court Finds Servicer’s Neutrally-Worded Voicemail Advising of Payment Options Does Not Constitute Debt Collection

Really interesting one for the servicers and collectors out there.

Read the Whole Story »


CFPB Prioritizing Enforcement Over Education

On August 4, Consumer Financial Protection Bureau (CFPB or Bureau) Director Rohit Chopra spoke at the Philadelphia Federal Reserve Bank’s Sixth Annual Fintech Conference, arguing that enforcement actions rather than financial literacy efforts were necessary to prevent consumer abuse.

Read the Whole Story »


ADVERTISEMENT
Advertisement

Secure Payment Capture Technology Through PDCflow/PIMSWARE Partnership

OGDEN, UT – Payment communication software company PDCflow and call center software company PIMSWARE have teamed up to deliver secure capture payment technology.

Read the Whole Story »


Debunking Three Compliance Myths Regarding Texting in Collections & Recovery

Are lenders being too cautious when it comes to using texting / SMS for debt collection? Several third-party agencies with deep SMS experience say yes.

Read the Whole Story »


Will the Definition of an ATDS Soon Include Text Messages?

On July 12, 2022, the House of Representatives introduced H.R. 8334 to amend the Communications Act of 1934 to prohibit the use of automated telephone equipment to send unsolicited text messages, and for other purposes.

Read the Whole Story »


ADVERTISEMENT
Advertisement

WCF 2022

5 December 2022 at 08:00 a.m.

Sharpen your leadership skills, expand your professional network and help improve your workplace culture when you attend Women in Consumer Finance 2022, December 5-7, 2022 at the Renaissance Esmeralda in Palm Springs. 

Registration is now open!

Event Details »