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8th Circuit: Notice of Garnishment, Consumer-Initiated Inquiry After Cease Communication Request Not FDCPA Violation

In Scheffler v. Gurstel Chargo, P.A., No. 17-2141 (8th Cir. Aug. 27, 2018), the Eighth Circuit Court of Appeals reviewed what communications the Fair Debt Collection Practices Act (FDCPA) permits after the consumer submits a cease communication request to the debt collector. Ultimately, the Eighth Circuit decided that neither a notice of garnishment with a cover letter nor a response to a consumer-initiated inquiry violate the FDCPA even if they occured after the cease communication request.

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New Whitepaper: How to Handle Consumer Communication during Disasters

How can contact centers remain efficient during disasters when consumers are unwilling or unable to respond to your contact attempts?  Find out in this new, FREE whitepaper from ContactRelief. Learn how to identify customers affected by a disaster and shape your contact strategy to remain efficient while avoiding customer hostility, protecting your brand image, and eliminating compliance risks. Get the whitepaper right here.

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Central District of Cal. Court Says ACA Int'l Set Aside Definition of ATDS

Sometimes the most obvious answer is the hardest one to see. For weeks now the courts have been debating whether the 2003 and 2008 Predictive Dialer Rulings were set aside by ACA Int'l or just the 2015 TCPA Omnibus ruling. Indeed, the landscape is so fractured that TCPAland.com now has a separate menu feature dedicated to tracking these cases as they come out.

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Women in Consumer Finance Conference

10 December 2018 at 06:00 p.m.

Sharpen your leadership skills, expand your professional network and help improve your workplace culture when you attend Women in Consumer Finance 2018 – a conference and networking event for ALL women in consumer finance.

Event Details »


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