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Hunstein Copycat Suit Fails Where Data Sent to Vendor is Secure

The line of cases known as "Hunstein Copycats" continues to develop through the court systems. Unlike the last case to make headlines, the most recent result is positive for the ARM industry.

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Case Study: How One Agency Increased Right-Party Contacts by 60%

New from Neustar: See the numbers behind one agency's improved manual dialing productivity (70% improvement) and right-party contacts (60% improvement). Find out how agencies can increase productivity and revenue, while maintaining strict TCPA compliance. 


Get the full case study here.

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Optimize Your Post-Forbearance Collections Strategies with Data and Analytics [sponsored]

The COVID-19 pandemic created unprecedented challenges for the debt collections industry, including new regulatory rules, changing consumer demands, and a potential uptick in activity as forbearance nears an end and deferments fall off. The pandemic continues to affect everyone’s lives, and — along with inflation and market fluctuations — the only thing that’s certain is continued uncertainty. As lenders and third-party collections agencies plan their next steps, a robust evaluation of debt-recovery processes should be a required starting place.

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COHEAO Recognizes Michelle Hartmann as Commercial Member of the Year

ROCHESTER, N.Y. --Continental Service Group, Inc., d/b/a ConServe, is pleased to announce that Michelle Hartmann, Vice President of Sales was awarded the 2021 COHEAO Commercial Member of the Year award by the Coalition of Higher Education Assistance Organizations (COHEAO) at their 2022 Annual Conference held in Washington, DC in July.

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CFPB Highlights Impact of Credit Card Line Decreases on Consumers

A new report by the CFPB uses over five million credit records from one of the three nationwide consumer reporting agencies to examine how credit card companies have used credit line decreases throughout the Great Recession and the early stages of the COVID-19 pandemic.  As a general trend, the report found issuers used credit line decreases during broad economic downturns as a way to decrease overall risk.

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NCB Management Services, Inc. Hires Jason Shinkunas as VP of Finance

TREVOSE, Pa. -- NCB Management Services, Inc., recently announced the addition of Jason Shinkunas to the NCB Executive Leadership Team as the Vice President of Finance.

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Debt Collection Text Messages Not Protected by Bona Fide Error?

Starting in late 2020, the national media and consumer advocates published panicked warnings about debt collectors flooding consumers with unwanted text messages, emails and messages on social media in attempting to collect debts after implementation of Regulation F:

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How to Automate Legal Processes to Shrink Regulatory Risk & Increase Recoveries

TODAY! July 20, 2022 at 02:00 p.m.

The legal process of collecting on charged off accounts is arduous, risky, and labor intensive for creditors and their legal recoveries networks. Key areas, such as demand letter and affidavit processing, scrubs, and skip-tracing,  can be automated to mitigate creditors’ risks, improve the ability to analyze inventory, and ensure the best employees are free to assist customers with resolving accounts more efficiently.

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