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Legal-Related Language in Collection Letters, and How N.D. Illinois Can't Make Up Its Mind

There have been several court decisions to come down the pipeline regarding legal-related language and disclosures in collection letters. For example, the Southern District of New York recently dismissed a complaint where the crux was letter language that stated, "[Creditor] will send your account to an attorney for possible legal action" if a payment arrangement is not made. Even the Northern District of Illinois (N.D. Ill.) granted summary judgment for a debt collector whose letter stated “If the Account goes to an attorney, our flexible options may no longer be available.” However, it sounds like early dismissal of such cases—as we saw in New York—might not be as easy in N.D. Ill. 

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Ask the Researcher!

  1. What advice can you give us about collection notices? Read the answer here!

  2. Does anyone have any COVID-specific scripting they’re using with consumers? Read the answer here!

  3. How are you attempting to mitigate card chargebacks? Read the answer here!


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Federal Student Aid Cancels Second of Three NextGen Solicitations, Makes Awards in One

Let’s first tally where we are. 

Last Friday afternoon, The U.S. Department of Education's Office of Federal Student Aid (FSA) canceled a second of three solicitations that were part of its Next Generation Processing and Servicing Environment (NextGen) student loan servicing system overhaul. This cancelation is for Solicitation Number 91003119R0005, the Enhanced Processing Solution.

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Lessons Learned from COVID-19: Taking a Digital-First Approach to Today’s New Environment

6 August 2020 at 01:00 p.m.

To take a deeper look at the impromptu shift to remote work and the role digital channels played, LiveVox conducted a survey of over 300 decision-makers to discover how businesses safeguarded against downtime and implemented innovative capabilities to advance engagement strategies and drive performance in response to such an unprecedented event.

Join our upcoming webinar as financial services and technology experts from Hunter Warfield and LiveVox discuss the survey findings, lessons learned, and top best practices to optimize digital engagement in today’s new environment

Event Details »


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