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Creative Thinking is the Key to Survival: A Conversation with Michael Meyer of MRS BPO

Join Stephanie Eidelman in conversation with Michael Meyer, Chief Risk and Innovation officer at MRS BPO, and one of the founding members of the Innovation Council. Michael is one of those rare people who think so creatively that you only recognize the wisdom of what he said long after your conversation. He sees connections and trends before most people recognize them. They had a 20-minute conversation about the future of debt collection technology but they didn't once mention debt collection. That's Michael's secret sauce. He constantly looks outside the industry for inspiration.

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Collections strategy best practices, new tech and digital networking this July

iA Strategy & Tech (July 21-23) is the industry's most practical, data-rich source for cutting-edge collections strategy insight. What's more, this event is entirely digital this year, so you can network with your peers and vet new tech without having to travel. Make sure you're prepared for Q3, Q4 and beyond.


Attendees from over 100 companies have already signed up; more are joining us every day. Don't miss out! Sign up today.


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Fractured ATDS Landscape: This Graphic Explains Why SCOTUS is Taking Another Look at the TCPA

The Supreme Court has accepted cert. on a petition brought by Facebook to resolve an ongoing circuit split over the proper application of the Telephone Consumer Protection Act’s (TCPA’s) automated telephone dialing system (“ATDS”) definition. This decision comes on the heels of another Supreme Court ruling issued just this Monday in which the high court determined the TCPA is unconstitutional as written, but can be saved by altering First Amendment doctrine and giving the TCPA a haircut.

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Lessons Learned from COVID-19: Taking a Digital-First Approach to Today’s New Environment

Aug 6, 2020 1:00 PM Eastern


In the wake of the COVID-19 outbreak, SMS and digital channels played a significant role in reshaping workflows for newly remote teams. While many onsite operations shifted to “work from home” plans, digital channels helped businesses maintain agent efficiency and deflect high call volumes while simultaneously increasing the customer experience. With many executives considering making work from home a standard operating procedure, there is no doubt that digital channels will continue to become a common feature of the next generation contact center.


Join our upcoming webinar as financial services and technology experts from Hunter Warfield and LiveVox discuss the survey findings, lessons learned, and top best practices to optimize digital engagement in today’s new environment.


Register now »


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