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CFPB Critical of Deleting Tradelines

On May 2, 2022, the CFPB issued its Supervisory Highlights for spring 2022 (the “spring 2022 Report”), which highlights legal violations identified by the CFPB’s examinations between July 2021 and December 2021. The findings in the spring 2022 Report cover the areas of auto servicing, consumer reporting, credit card account management, debt collection, deposits, mortgage origination, prepaid accounts, remittances, and student loan servicing. The spring 2022 Report also summarizes recent developments in the CFPB’s supervision program and remedial actions.

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The Strategic Approach to 7-in-7

You need to make every call, text, and email count. In this on-demand webinar and case study from Neustar, a TransUnion company, find out how you can increase contact rates while complying with Reg F.


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insideARM is grateful to our 2022 Strategic Supporters:

NCB Crown Asset Management Spring Oaks Capital TransUnion Provana

California DFPI Proposes Extensive Rules Relating to Companies’ Responses to Consumer Complaints

On May 20, California’s Department of Financial Protection and Innovation (DFPI or Department) announced that it had filed a Notice of Proposed Rulemaking with the Office of Administrative Law, inviting public comments on the proposed rulemaking. The purpose of the proposed regulations is to implement, interpret, clarify, and make specific, certain sections of the California Consumer Financial Protection Law (CCFPL) that impose requirements on covered companies to respond to consumer complaints and report information about those complaints and responses to the DFPI.

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Thriving in a Highly Regulated Environment

Medical debt collection has become a trending topic among state legislatures and federal regulators alike.  New legislation and regulations are systematically eroding asset value for healthcare providers. In the past year, we have seen California, Maryland, Nevada, and New Mexico enact new laws. Colorado and New York appear to be on the path to do so as well. To add insult to injury, the Consumer Financial Protection Bureau (CFPB) continues to aggressively focus on medical debt as well.

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Executive Q&A: A Conversation with Steve Akers, CSO/CTO of TECH LOCK Inc.

PCI DSS 4.0 will replace the current operating version on March 31, 2024, and while most of the changes are a simple codification of best practices, it’s important for organizations to have important conversations about those changes internally and with their service providers now.

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Spring 2022 with the Crown Asset Management Team

DULUTH, Ga. -- Crown Asset Management, LLC, a receivables purchasing and management firm, welcomed Spring with team-building events and employee recognitions. The growing team is grateful for the ongoing teamwork, leadership, and learning that’s been taking place and is pausing to appreciate employee engagement with a few highlights and notable mentions.

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Women in Consumer Finance Announces Inspiring Keynote Speaker Anu Shultes

POTOMAC, Md. – Anu Shultes will take the stage on the first day of the 5th annual Women in Consumer Finance, a unique professional development for women, December 5-7, 2022 in Palm Springs, California.

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The Vendor Management Masterclass Part I

TODAY! 8 June 2022 at 02:00 p.m. ET

Customer behavior and spending is changing. 

The CFPB is hyper-interested in data collection, use, and privacy. 

We're likely on the edge of a credit downturn, which will result in higher delinquency and charge off rates.

New (and old!) agency partners and technology companies are promising to solve your problems. How can you be sure your vendors are compliant, efficient, and that you’re getting what you paid for?

Event Details »