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CFPB to Look at Racial Issues; Examines County Level Demographic Data

The CFPB has announced it will be looking at racial issues and will be taking an active role in addressing issues of pervasive racial injustice and the long-term economic impacts of the COVID-19 pandemic on consumers. On April 28, 2021, the CFPB issued a press release announcing it analyzed county-level demographic data coming from complaints for racial disparity. Additionally, on June 3, 2021, Acting Director Uejio released this video discussing the CFPB’s intentions to take action against racial injustices toward consumers.

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Member Questions: Opt-Outs

A member asks insideARM’s Research Assistant:


If a consumer opts out based on the text sent to them and removes that consent via text, do you respond to that opt-out with another text advising them that they have been opted out?


See the answers to this, and other member questions -- plus get the chance to submit your own questions -- only at Research Assistant. Learn more.
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insideARM is grateful to our 2021 Strategic Supporters:

NCB MRS Crown Asset Management Spring Oaks Capital TransUnion

Account Control Technology Holdings, Inc. Completes Sale to Transworld Systems Inc.,

DOVER, Del. --  Account Control Technology, Inc. (ACTH), one of the nation’s leading debt recovery, ARM and business process outsourcing companies, announced on June 4, 2021 the completion of their sale to Transworld Systems Inc. (TSI). Following the sale, TSI further cements the company’s position as the largest U.S. technology-enabled provider of accounts receivable management (ARM) solutions in the United States.

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How TCN Innovates in a Highly Regulated Industry

McKay Bird is the Chief Marketing Officer of TCN, a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs, and collection agencies.

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Vertican Announces Collaboration with EZ Messenger for Q-LawE Platform

FAIRFIELD, N.J. -- Vertican Technologies, Inc., a global leader in the debt collection software industry, announced today a collaboration with Executive Process, LLC dba EZ Messenger to integrate its EZ Venue software into the Q-LawE platform.

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Transworld Systems Inc. Completes Acquisition of Account Control Technology Holdings, Inc.

LAKE FOREST, Ill. -- Transworld Systems Inc. (TSI), the largest U.S. technology-enabled provider of accounts receivable management (ARM) solutions, announced today it has completed its acquisition of Account Control Technology Holdings, Inc. (ACT Holdings), a leading debt recovery, ARM and business process outsourcing company. Transaction terms were not disclosed.

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Two Judges Question whether the 7th Circuit has Gone Too Far in Standing Decisions

The Seventh Circuit Court of Appeals has been quite clear in its recent holdings regarding Article III standing in FDCPA cases: to have standing a consumer must do more than allege an FDCPA violation.  However, on May 14, 2021, in the case of Markakos v. Mericredit, Inc., No. 20-2351, (7th Cir May 14, 2021), although the 7th Circuit reached a similar conclusion, two of the judges on the panel issued concurring opinions which agreed with the result, but questioned whether the 7th Circuit has gone too far.

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TransUnion Presents: The Evolving Legal Landscape in Light of Hunstein

TOMORROW! 9 June 2021 at 01:00 p.m.

For debt collectors, the recent Hunstein decision may have altered the vendor-client relationship forever. Join this webinar to get an analysis of the amicus briefs filed by the industry in support of overturning Hunstein.

Event Details »