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California DFPI Proposes Extensive Rules Relating to Companies’ Responses to Consumer Complaints

On May 20, California’s Department of Financial Protection and Innovation (DFPI or Department) announced that it had filed a Notice of Proposed Rulemaking with the Office of Administrative Law, inviting public comments on the proposed rulemaking. The purpose of the proposed regulations is to implement, interpret, clarify, and make specific, certain sections of the California Consumer Financial Protection Law (CCFPL) that impose requirements on covered companies to respond to consumer complaints and report information about those complaints and responses to the DFPI.

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The Vendor Management Masterclass

Potential partners may promise to solve your problems and provide compliant, customer-friendly services. But, if they don’t perform as promised, you could face regulatory action and potentially lose revenue. Learn how to find and onboard the right vendors for your organization during Session 1 of The Vendor Management Masterclass, a new 3-part webinar series ​from iA Strategy & Tech. 


Session 1 begins tomorrow, Wednesday, June 8th at 2pm ET. Register here.
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insideARM is grateful to our 2022 Strategic Supporters:

NCB Crown Asset Management Spring Oaks Capital TransUnion Provana

Thriving in a Highly Regulated Environment

Medical debt collection has become a trending topic among state legislatures and federal regulators alike.  New legislation and regulations are systematically eroding asset value for healthcare providers. In the past year, we have seen California, Maryland, Nevada, and New Mexico enact new laws. Colorado and New York appear to be on the path to do so as well. To add insult to injury, the Consumer Financial Protection Bureau (CFPB) continues to aggressively focus on medical debt as well.

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Executive Q&A: A Conversation with Steve Akers, CSO/CTO of TECH LOCK Inc.

PCI DSS 4.0 will replace the current operating version on March 31, 2024, and while most of the changes are a simple codification of best practices, it’s important for organizations to have important conversations about those changes internally and with their service providers now.

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Spring 2022 with the Crown Asset Management Team

DULUTH, Ga. -- Crown Asset Management, LLC, a receivables purchasing and management firm, welcomed Spring with team-building events and employee recognitions. The growing team is grateful for the ongoing teamwork, leadership, and learning that’s been taking place and is pausing to appreciate employee engagement with a few highlights and notable mentions.

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Women in Consumer Finance Announces Inspiring Keynote Speaker Anu Shultes

POTOMAC, Md. – Anu Shultes will take the stage on the first day of the 5th annual Women in Consumer Finance, a unique professional development for women, December 5-7, 2022 in Palm Springs, California.

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California Updates Debt Collectors on Processing Delays

On May 23, California’s Department of Financial Protection and Innovation (DFPI or Department) sent an email notifying license applicants and prospective license applicants that the issuance of licenses under the Debt Collection Licensing Act is unavoidably delayed at this time.

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WCF 2022

5 December 2022 at 08:00 a.m.

Sharpen your leadership skills, expand your professional network and help improve your workplace culture when you attend Women in Consumer Finance 2022, December 5-7, 2022 at the Renaissance Esmeralda in Palm Springs. 

Registration is now open!

Event Details »