Essential headlines, new reports, and best practices from insideARM.com. Got this from a friend?
Subscribe to the ARM Insider
insideARM ARM Insider

How TCN Innovates in a Highly Regulated Industry

McKay Bird is the Chief Marketing Officer of TCN, a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs, and collection agencies.

Can you describe the process of innovation at your company? What does it look like? Who is involved?

Read the Whole Story »


New Whitepaper: How to Automate After-Call Wrap-up and Boost Agent Productivity

Your agents spend on average 25% of their day taking notes. That's $10,000 per agent, per year. Find out how machine learning can automate after-call wrap-up, free your agents from note-taking duty, and radically increase productivity in "Accelerating Agent Productivity," a new whitepaper from Prodigal. Learn more.
ADVERTISEMENT
Advertisement

insideARM is grateful to our 2021 Strategic Supporters:

NCB MRS Crown Asset Management Spring Oaks Capital TransUnion

Vertican Announces Collaboration with EZ Messenger for Q-LawE Platform

FAIRFIELD, N.J. -- Vertican Technologies, Inc., a global leader in the debt collection software industry, announced today a collaboration with Executive Process, LLC dba EZ Messenger to integrate its EZ Venue software into the Q-LawE platform.

Read the Whole Story »


Transworld Systems Inc. Completes Acquisition of Account Control Technology Holdings, Inc.

LAKE FOREST, Ill. -- Transworld Systems Inc. (TSI), the largest U.S. technology-enabled provider of accounts receivable management (ARM) solutions, announced today it has completed its acquisition of Account Control Technology Holdings, Inc. (ACT Holdings), a leading debt recovery, ARM and business process outsourcing company. Transaction terms were not disclosed.

Read the Whole Story »


ADVERTISEMENT
Advertisement

Two Judges Question whether the 7th Circuit has Gone Too Far in Standing Decisions

The Seventh Circuit Court of Appeals has been quite clear in its recent holdings regarding Article III standing in FDCPA cases: to have standing a consumer must do more than allege an FDCPA violation.  However, on May 14, 2021, in the case of Markakos v. Mericredit, Inc., No. 20-2351, (7th Cir May 14, 2021), although the 7th Circuit reached a similar conclusion, two of the judges on the panel issued concurring opinions which agreed with the result, but questioned whether the 7th Circuit has gone too far.

Read the Whole Story »


Todd Jenkins Named Credit Service Company Sales VP

COLORADO SPRINGS, Colo. -- Credit Service Company (CSC) is pleased to announce that Todd Jenkins recently joined its executive leadership team as Vice President of Sales and Business Development. He is responsible for top-line sales growth of CSC’s third-party debt collection services for the healthcare, government, education, financial, commercial and utilities industries.

Read the Whole Story »


Crown Asset Management Welcomes Chris McGill as Human Resources Manager

DULUTH, GA --  Crown Asset Management, LLC (CAM), a receivables management and specialty finance firm in Duluth, GA, is pleased to announce the addition of Chris McGill as Human Resource Manager, bringing with her over 25 years of experience and expertise in human resources. Ms. McGill’s responsibilities include proactively identifying and addressing challenges, developing and implementing company policies for increased efficiency, delivering training, and enhancing the employee experience.

Read the Whole Story »


ADVERTISEMENT
Advertisement

TransUnion Presents: The Evolving Legal Landscape in Light of Hunstein

9 June 2021 at 01:00 p.m.

For debt collectors, the recent Hunstein decision may have altered the vendor-client relationship forever. Join this webinar to get an analysis of the amicus briefs filed by the industry in support of overturning Hunstein.

Event Details »