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You Can't Avoid a Data Breach - Three Ways to Prepare for the Inevitable

An ounce of prevention is worth a pound of a cure is a phrase often applied to data security at creditor firms and debt collection companies. Every organization in recovery and collections says they have robust data and cybersecurity policies and procedures in place to mitigate risks. Some of them actually do. But those safeguards cannot prevent a data breach. Businesses should be asking themselves not if, but when.

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The Strategic Approach to 7-in-7

You need to make every call, text, and email count. In this on-demand webinar and case study from Neustar, a TransUnion company, find out how you can increase contact rates while complying with Reg F.


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Macy’s Credit Sued For Prerecorded Calls: Retailers Back in the TCPA Crosshairs?

Retailers have had a rough few years as Amazon and COVID have more or less crushed the idea that people want to go to the store for stuff.

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Absolute Resolutions Corp. Announces Organizational Changes

BLOOMINGTON, Minn-- Absolute Resolutions Corp. (“ARC”), headquartered in Bloomington, MN, announced today that its current CEO, Christopher Winkler, will depart the company after 14 years to pursue international debt buying opportunities. The organization is also announcing several key executive changes at the company.

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CFPB Office of Servicemember Affairs Annual Report Highlights Consumer Complaints From Military Families

On June 13, 2022, the Consumer Financial Protection Bureau (CFPB) issued the Office of Servicemember Affairs Annual Report for 2021.  The report focuses primarily on customer complaints, highlighting issues related to credit reporting, debt collection, and medical billing.

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CFPB Addresses Credit Reporting in Buy Now, Pay Later Market

In a blog post released June 15, the Consumer Financial Protection Bureau (CFPB) continued to show its interest in credit reporting by Buy Now, Pay Later (BNPL) lenders. Recognizing the importance of credit reporting to consumers building credit profiles through payment of BNPL obligations, the CFPB encouraged BNPL lenders to report both positive and negative information and consumer reporting agencies (CRAs) to expeditiously develop uniform reporting standards so that the data can be included in core credit files as soon as possible.

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Why Consumer Experience and Compliance Will Be Critical to Downturn Survival

With a potential recession on the way, now is the right time to retool your recovery and debt collection strategy, says Jake Cahan, CEO of January. In this Q&A with iA Strategy & Tech, Cahan argues that creditors will need to make a philosophical shift - away from incremental dollars and towards compassionate customer care -  if they want their brand and business to get through an impending recession successfully.

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How to Automate Legal Processes to Shrink Regulatory Risk & Increase Recoveries

20 July 2022 at 02:00 p.m.

The legal process of collecting on charged off accounts is arduous, risky, and labor intensive for creditors and their legal recoveries networks. Key areas, such as demand letter and affidavit processing, scrubs, and skip-tracing,  can be automated to mitigate creditors’ risks, improve the ability to analyze inventory, and ensure the best employees are free to assist customers with resolving accounts more efficiently.

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