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CFPB Office of Servicemember Affairs Annual Report Highlights Consumer Complaints From Military Families

On June 13, 2022, the Consumer Financial Protection Bureau (CFPB) issued the Office of Servicemember Affairs Annual Report for 2021.  The report focuses primarily on customer complaints, highlighting issues related to credit reporting, debt collection, and medical billing.

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The Vendor Management Masterclass: Terminating a Vendor Relationship

Not all vendor relationships can last forever. How do you know it's time to terminate a contract?​ Find out when and how to safely terminate a vendor while upholding the integrity of your data during​ Session ​3 of The Vendor Management Masterclass, a new 3-part webinar series ​from iA Strategy & Tech.​


Join Session 3, Terminating a Vendor Relationship, Wednesday, ​June 22nd at 2pm ET​. Register here.
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CFPB Addresses Credit Reporting in Buy Now, Pay Later Market

In a blog post released June 15, the Consumer Financial Protection Bureau (CFPB) continued to show its interest in credit reporting by Buy Now, Pay Later (BNPL) lenders. Recognizing the importance of credit reporting to consumers building credit profiles through payment of BNPL obligations, the CFPB encouraged BNPL lenders to report both positive and negative information and consumer reporting agencies (CRAs) to expeditiously develop uniform reporting standards so that the data can be included in core credit files as soon as possible.

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Why Consumer Experience and Compliance Will Be Critical to Downturn Survival

With a potential recession on the way, now is the right time to retool your recovery and debt collection strategy, says Jake Cahan, CEO of January. In this Q&A with iA Strategy & Tech, Cahan argues that creditors will need to make a philosophical shift - away from incremental dollars and towards compassionate customer care -  if they want their brand and business to get through an impending recession successfully.

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Washington Court Sides with Hunstein Copycat; Rejects Main Industry Defenses

Last week a federal judge in the Eastern District of Washington allowed Hunstein copycat case to continue and rejected the primary Hunstein defenses we've seen thus far from the ARM industry.

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Credit Eco to Go: The Problem Solving Game of Digital Communications [Podcast]

Text and email are not digital versions of a letter or a telephone call. There has to be a strategy that includes consumer consent but also a willingness by that same consumer to continue the conversation.

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Court Grants Partial Summary Judgment in FCRA Case Based on Statute of Limitations

In Fowler v. Preferred Collection & Mgmt. Servs., No. 8:21-cv-1038-WFJ-AAS (M.D. Fla. May 16, 2022), the court granted in part and denied in part the defendant’s motion for summary judgment as to claims asserted against it under Section 1681s-2(b) of the Fair Credit Reporting Act (FCRA). In doing so, the court weighed in on whether a consumer who lodged a dispute outside of the statute of limitations period can assert claims based on subsequent, similar disputes within the limitations period.

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Complete Guide to Risk and Gap Assessments Part 3: Performing Your Internal Examination; Capturing Results

14 July 2022 at 02:00 p.m.

Companies across the ARM industry have been busy lately - adding new technology, changing workflows and processes, and hustling to comply with Regulation F. Big shifts like these inevitably create new blind spots and add potential risk. You know regulators and consumer attorneys are looking for those blind spots. You have to find them first.  In our last two webinars, we discussed how to get started, and how to gather the materials you need to conduct your assessment. In this webinar, we’ll help you dive in and discuss how to compare your policies and procedures to applicable laws, and how to capture your results for future use.

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