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Credit Eco to Go: Machine Learning—The Results are In: Consumers Really Do Respond Better to Digital Communications

Since the start of the pandemic, the financial services industry, including the accounts receivable management (ARM) industry, has predicted that the use of technology to contact consumers will grow exponentially. That prediction came true, but Firstsource Solutions, a leading provider of business process solutions to more than 100 global businesses, has been using email and text to contact consumers since 2017. Arjun Mitra, President of Global Collections, stops by CreditEcoToGo to discuss the success of his company’s platform. The results show that consumers are far better off in resolving their financial issues on their own terms.

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New Whitepaper: How to Automate After-Call Wrap-up and Boost Agent Productivity

Your agents spend on average 25% of their day taking notes. That's $10,000 per agent, per year. Find out how machine learning can automate after-call wrap-up, free your agents from note-taking duty, and radically increase productivity in "Accelerating Agent Productivity," a new whitepaper from Prodigal. Learn more.
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insideARM is grateful to our 2021 Strategic Supporters:

NCB MRS Crown Asset Management Spring Oaks Capital TransUnion

2nd Cir. Holds No FCRA Liability for Reporting Allegedly ‘Vacated’ Judgment as ‘Satisfied’

The U.S. Court of Appeals for the Second Circuit recently affirmed a trial court’s judgment in favor of a consumer reporting agency (CRA).

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Print & Mail Coalition Files Amicus Brief in Support of Preferred Collection and Management Services

LITTLE CANADA, Minn. -- Following the 11th Circuit’s panel decision in Hunstein v. Preferred Collection and Management Services, Inc., the Print & Mail Coalition (the “Coalition”) filed an amicus brief in support of the defendant’s petition for a rehearing en banc. The Coalition represents 12 independent businesses specializing in the production and delivery of printed and electronic collection communications.

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Customer-Driven Collections Is the New ARMs Race - Creditors and Agencies Who Master it Will Win

With new Regulation F rules on consumer preference, the CFPB has given even more power to consumers to determine how creditors and agencies can communicate with them. But this trend towards customer-centric collections is not new. Many of us in accounts receivable saw this coming for at least a decade. It started with the internet and was greatly accelerated by the smartphone. Now we are asking ourselves where does it all end?

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Hunstein: Defendant files Petition for Rehearing En Banc

Yesterday, as expected, in the case of Hunstein vs. Preferred Collection & Management Services, Inc, 994 F.3d 1341 (11th Cir. 2021), counsel for Preferred filed its Petition for Rehearing en banc. The Petition asserts that the Hunstein panel of judges reached the wrong result in its April 21, 2021 decision and requests that the full panel of 11th Circuit judges rehear the matter.

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TCN Launches Voice Analytics for Improving Agent Performance and Increasing Efficiency of Contact Center Operations

ST. GEORGE, UT -- TCN, Inc., a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs, and collection agencies, today announced the launch of its Voice Analytics, a set of advanced tools for search and discovery combined with automated call transcription and reduction. The new set of tools, offered initially as a free 60-day trial, includes a highly flexible search engine for quickly and easily finding and retrieving calls through free-form combinations of keywords, phrases, acoustic measures and call metadata.

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TransUnion Presents: The Evolving Legal Landscape in Light of Hunstein

9 June 2021 at 01:00 p.m.

For debt collectors, the recent Hunstein decision may have altered the vendor-client relationship forever. Join this webinar to get an analysis of the amicus briefs filed by the industry in support of overturning Hunstein.

Event Details »