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Consumer Relations Consortium Submits Comment to California DFPI Regarding Proposed New Rules

On June 7, 2021, the Consumer Relations Consortium (CRC) submitted a comment to the Notice of Proposed Rule Making issued by the California Department of Financial Protection and Innovation (DFPI) on April 23, 2021, regarding California’s licensing and application requirements. The CRC focused its comment on the definition of “Branch office” and asked the DFPI to clarify that an employee may work from home without the need for a “Branch office” license so long as specific operational and security criteria are met.

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New Whitepaper: How to Automate After-Call Wrap-up and Boost Agent Productivity

Your agents spend on average 25% of their day taking notes. That's $10,000 per agent, per year. Find out how machine learning can automate after-call wrap-up, free your agents from note-taking duty, and radically increase productivity in "Accelerating Agent Productivity," a new whitepaper from Prodigal. Learn more.
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NCB MRS Crown Asset Management Spring Oaks Capital TransUnion

Brooke Teal joins AACANet, Inc.

COLUMBUS, OH -- AACANet is pleased to announce the addition of industry-veteran, Brooke Teal as the Director of Business Development.

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Nevada Enacts New Law Regarding Medical Collections, Effective July 1, 2021

In April, New Mexico enacted a law targeting Health care collections; now, it’s Nevada’s turn. On June 2, 2021, Nevada’s Governor Steve Sisolak signed SB #248 into law.  The new law, which goes into effect in less than one month on July 1, 2021, imposes significant new requirements and restrictions on collecting medical debt in Nevada.

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IC System Receives 2021 BBB Torch Awards for Ethics

ST. PAUL, Minn. --  The Better Business Bureau (BBB) of Minnesota and North Dakota has awarded IC System with the 2021 Torch Awards for Ethics. The BBB uses the Torch Award for Ethics to recognize "businesses committed to ethical marketplace practices."

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Coast Promotes Chad Reese to Senior Director

GENESEO, N.Y. --  Coast Professional, Inc. (Coast) is excited to announce the promotion of Chad Reese to Senior Director of Operations. Mr. Reese has more than 20 years of experience in the collection industry and has managed high-performing teams for more than 19 years.

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CFPB to Look at Racial Issues; Examines County Level Demographic Data

The CFPB has announced it will be looking at racial issues and will be taking an active role in addressing issues of pervasive racial injustice and the long-term economic impacts of the COVID-19 pandemic on consumers. On April 28, 2021, the CFPB issued a press release announcing it analyzed county-level demographic data coming from complaints for racial disparity. Additionally, on June 3, 2021, Acting Director Uejio released this video discussing the CFPB’s intentions to take action against racial injustices toward consumers.

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Women in Consumer Finance 2021

6 December 2021 at 10:00 a.m.

Sharpen your leadership skills, expand your professional network and help improve your workplace culture when you attend Women in Consumer Finance 2021 – a virtual and in-person conference and networking experience for ALL women in consumer finance.

Event Details »