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CFPB Argues the FCRA Requires Furnishers to Investigate Legal Issues Raised in Consumer Disputes

On April 7, the Consumer Finance Protection Bureau (CFPB or Bureau) filed an amicus brief in an appeal, pending before the Court of Appeals for the Eleventh Circuit in which the Bureau argued that the Fair Credit Reporting Act (FCRA) does not exempt furnishers from investigating disputes based on legal questions as opposed to factual inaccuracies.

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Reach Consumers More Efficiently While Complying with Regulation F

Reg F and the “7-in-7 rule” have made collectors’ efforts to reach consumers even more challenging. Collectors must optimize their efforts with an intelligent omnichannel contact strategy and phone behavior intelligence. In this new Whitepaper from Neustar, learn how an intelligent omnichannel approach can comply with Reg F, improve RPC rates, and allow for faster contact than competitors that fail to adapt.


Download now to learn how to make each call, text, and email count under Reg F.
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insideARM is grateful to our 2022 Strategic Supporters:

NCB Crown Asset Management Spring Oaks Capital TransUnion Provana

Why the CFPB’s Expansion of its UDAAP Authority to Target Discrimination Requires Rulemaking

In a new blog post published on the Consumer Law & Policy Blog, Professor Jeff Sovern advocates very strongly in support of interpreting the “unfairness” prong of UDAAP to encompass discrimination in connection with credit and non-credit consumer financial products and services offered by banks and other persons covered by the Consumer Financial Protection Act (CFPA). 

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Boost Disputes Management Efficiency with Three Steps

Just like everyone else, you’re being flooded with credit reporting disputes. Disputes volumes continue to exhaust dispute processing operations. And volumes and complaints continue to rise. In 2021, the CFPB received more than 500,000 credit or consumer reporting complaints as compared to 319,000 in 2020 (roughly 57% increase).

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Is Express Revocation Necessary? District Court Finds Genuine Dispute of Material Fact Regarding TCPA Consent, Absent Evidence of Express Revocation

A Kentucky district court judge recently granted in part and denied in part a defendant’s motion for summary judgment in a Telephone Consumer Protection Act (TCPA) case, Barnett v. First National Bank of Omaha. The court held that the plaintiff’s request to have information sent to him via the mail instead of over the phone, along with the plaintiff’s refusal to talk to a collector when the defendant called after choosing mailed delivery, gave rise to a genuine issue of fact as to whether the plaintiff revoked consent to be contacted, even without explicit revocation. In Barnett v. First National Bank of Omaha, the court examined consent and revocation under the FCC regulations that implement the requirements of the TCPA.

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TJ44 and Provana Establish Compliance Advisory

PALM SPRINGS, Calif -- Provana, provider of the industry’s first unified platform for compliance and performance management, today announced a strategic partnership with TJ44 Consulting LLC, a compliance consultancy founded by Tara Trantham, who was previously Chief Legal Officer and Chief Compliance Officer at Southern Management Corporation, in addition to General Counsel and Senior Vice President at World Acceptance Corporation (WRLD).

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NY Federal Court Blocks Retroactive Judgment Interest Law

A New York federal judge on April 28 temporarily enjoined three New York sheriffs from refusing to enforce judgment executions which seek to collect judgment interest “calculated with the interest rate in effect at the time the judgment was obtained.”

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Data Matters: How to Build the Foundation of Your Data Stewardship, Standardization, and Security Programs- Session 3: Data Security

11 May 2022 at 02:00 p.m.

It's 2022, which means you are probably sitting on a giant pile of data. But some piles of data are MUCH more valuable than others.

If your data is organized, fully mapped, and accessible to your team, you're probably using it to grow revenue right now. If that data is disorganized and incomplete, it won't help with revenue, growth, or efficiency. It may also be a bigger compliance risk than you realize.

In this three-part iAST webinar for upper level executives and CTOs/CIOs in recovery and collections, find out how strong data stewardship, security, and standardization practices can help you organize your data, make it accessible, protect it, and use it to support significant revenue growth.

Event Details »