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5 Ways to Improve Your Consumer Communication Preference Strategy

The CFPB’s Final Rule on Debt Collection (Regulation F) requires us in accounts receivable to focus on the consumer communication preference. So, how can you ensure you are getting the information you need from consumers? And what counts as good information anyway? Read on for a few simple steps you can take right away to optimize your consumer communication preference collection practices. Find out how you can improve your consumer communication, avoid bad outcomes, and get more - and more useful - consumer preference data.

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Collection System Capabilities & Regulation F: Telrock Survey Results

Based on Telrock's technology survey of the industry, this report summarizes survey results and key insights from collections organizations with varying operation sizes and debt types. Learn how the industry responded by downloading the whitepaper here.
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8th Cir. Rejects FDCPA Claims Relating to Assignment of Collection Services Agreement

The U.S. Court of Appeals for the Eighth Circuit recently affirmed summary judgment in favor of debt collectors over claims of purported violations of the federal Fair Debt Collection Practices Act.

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Executive Q&A: How Convoke Solves Third-Party Oversight for Creditors

In this episode, Stephanie Eidelman, insideARM President & CEO, interviews Dave Pauken, CEO of Convoke. Watch Stephanie's conversation with Dave, or read it below.

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Here's What's Wrong With Hunstein: Here’s the Simple and Obvious Spokeo Error That Lead to the SCARIEST FDCPA Case Ever

So I put these thoughts together for my friends at the MBA over the weekend but there’s no reason not to share them more broadly–always happy to discuss.

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Credit Eco to Go: Demystifying the Debt Collection Rule

On this episode of CreditEcoToGo, former CFPB Deputy Director, Tom Pahl, stops by to talk about Regulation F. Tom has been the point person on debt collection policy while serving at both the FTC and the CFPB. The final debt collection rule was a decade in the making and Tom talks about the challenges faced by the Bureau and the evolution of the process which resulted in the final rule. Tom does not believe the rule will be rescinded or repealed but certainly changes could be made once a new director is installed at the CFPB. The final rule is not the end of the process. Tom encourages the industry to continually engage with the Bureau to ensure that the regulations fulfill its promise of protecting consumers while at the same time ensuring that the industry can comply.

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Banding Together to File an Amicus Brief in the Wake of The 11th Circuit Court of Appeals Decision

LITTLE CANADA, Minn. -- Following the 11th Circuit’s decision in Hunstein v. Preferred Collection and Management Services, Inc., a group of accounts receivable management (ARM) vendors quickly convened and formed a Print & Mail Coalition (the “Coalition”) to ensure alignment and a unified response to this significant industry ruling. This is the first time that these individual firms have joined together, acting not as individual firms or competitors, but as a powerful, collective force to promote a positive result for the overall ARM industry. The Coalition is currently working together to analyze the case, digest its potential impact, and determine effective strategies to help all clients adapt their business practices, as needed.

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When Each Contact Counts: Meeting the CFPB 7x7 with Intelligent Contact Data

12 May 2021 at 01:00 p.m.

The new CFPB Regulation F sets limits on the number of debt collection contact attempts and communications to seven times per each particular debt per week. More than ever, every contact must count.

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