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Executive Q&A: How Convoke Solves Third-Party Oversight for Creditors

In this episode, Stephanie Eidelman, insideARM President & CEO, interviews Dave Pauken, CEO of Convoke. Watch Stephanie's conversation with Dave, or read it below.

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Exclusive Webinar: The state of the conversational AI market: current trends, challenges, and future roadmap | May 12

Conversational AI adoption is accelerating across the financial services industry. What are some of the key trends and challenges facing companies that want to adopt and deploy these kinds of new technologies, including AI, intelligent automation, and hyper-automation? For any successful implementation of an AI-infused customer experiences roadmap, customers need not only to answer the right questions, set goals but also to create a prioritization roadmap in place.

 

Highlights:

  • Top Conversational AI trends and challenges for 2021 & beyond. By Ian Jacobs, Principal Analyst, Forrester

  • Fireside Chat: Roadmap towards AI-infused customer experiences. Panelist - Ian Jacobs and Chetan Dube, Founder and CEO, Amelia; moderated by Ankor Rai, Chief Digital Officer, EXL

Date: Wednesday, May 12th | Register here. Find more about EXL and Amelia.
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Here's What's Wrong With Hunstein: Here’s the Simple and Obvious Spokeo Error That Lead to the SCARIEST FDCPA Case Ever

So I put these thoughts together for my friends at the MBA over the weekend but there’s no reason not to share them more broadly–always happy to discuss.

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Credit Eco to Go: Demystifying the Debt Collection Rule

On this episode of CreditEcoToGo, former CFPB Deputy Director, Tom Pahl, stops by to talk about Regulation F. Tom has been the point person on debt collection policy while serving at both the FTC and the CFPB. The final debt collection rule was a decade in the making and Tom talks about the challenges faced by the Bureau and the evolution of the process which resulted in the final rule. Tom does not believe the rule will be rescinded or repealed but certainly changes could be made once a new director is installed at the CFPB. The final rule is not the end of the process. Tom encourages the industry to continually engage with the Bureau to ensure that the regulations fulfill its promise of protecting consumers while at the same time ensuring that the industry can comply.

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Banding Together to File an Amicus Brief in the Wake of The 11th Circuit Court of Appeals Decision

LITTLE CANADA, Minn. -- Following the 11th Circuit’s decision in Hunstein v. Preferred Collection and Management Services, Inc., a group of accounts receivable management (ARM) vendors quickly convened and formed a Print & Mail Coalition (the “Coalition”) to ensure alignment and a unified response to this significant industry ruling. This is the first time that these individual firms have joined together, acting not as individual firms or competitors, but as a powerful, collective force to promote a positive result for the overall ARM industry. The Coalition is currently working together to analyze the case, digest its potential impact, and determine effective strategies to help all clients adapt their business practices, as needed.

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CA DFPI Announces Members of New Debt Collection Advisory Committee

SACRAMENTO, Calif. -- The California Department of Financial Protection and Innovation (DFPI) today announced the formal creation of its inaugural debt collection advisory committee, a seven-member board that will provide critical feedback to the Department as it stands up its debt collection licensing program. The diverse group includes a consumer advocate and representatives from the debt collection, debt-buying, third-party collection, and collection law industries.

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CFPB Issues Interim Rule Applicable to FDCPA Debt Collectors Seeking to Evict Tenants For Non-Payment of Rent

The CFPB has issued an interim final rule that requires “debt collectors” as defined under the FDCPA who seek to evict tenants for non-payment of rent to provide written notice to tenants of their rights under the Centers for Disease Control and Prevention (CDC) Order that establishes an eviction moratorium.  The interim rule also prohibits FDCPA debt collectors from misrepresenting tenants’ eligibility for protection from eviction under the moratorium.  The rule becomes effective on May 3, 2021 and comments on the rule must be submitted by May 7, 2021.

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When Each Contact Counts: Meeting the CFPB 7x7 with Intelligent Contact Data

12 May 2021 at 01:00 p.m.

The new CFPB Regulation F sets limits on the number of debt collection contact attempts and communications to seven times per each particular debt per week. More than ever, every contact must count.

Event Details »