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Hunstein: Defendant files Petition for Rehearing En Banc

Yesterday, as expected, in the case of Hunstein vs. Preferred Collection & Management Services, Inc, 994 F.3d 1341 (11th Cir. 2021), counsel for Preferred filed its Petition for Rehearing en banc. The Petition asserts that the Hunstein panel of judges reached the wrong result in its April 21, 2021 decision and requests that the full panel of 11th Circuit judges rehear the matter.

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New Whitepaper: How to Automate After-Call Wrap-up and Boost Agent Productivity

Your agents spend on average 25% of their day taking notes. That's $10,000 per agent, per year. Find out how machine learning can automate after-call wrap-up, free your agents from note-taking duty, and radically increase productivity in "Accelerating Agent Productivity," a new whitepaper from Prodigal. Learn more.
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insideARM is grateful to our 2021 Strategic Supporters:

NCB MRS Crown Asset Management Spring Oaks Capital TransUnion

TCN Launches Voice Analytics for Improving Agent Performance and Increasing Efficiency of Contact Center Operations

ST. GEORGE, UT -- TCN, Inc., a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs, and collection agencies, today announced the launch of its Voice Analytics, a set of advanced tools for search and discovery combined with automated call transcription and reduction. The new set of tools, offered initially as a free 60-day trial, includes a highly flexible search engine for quickly and easily finding and retrieving calls through free-form combinations of keywords, phrases, acoustic measures and call metadata.

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Executive Q&A: Katabat CEO Shares Charge-Off Predictions and Thoughts About the Future

In this episode, Stephanie Eidelman, insideARM President & CEO, interviews Ray Peloso, CEO of Katabat, about what he thinks will happen with charge-offs, and what he believes will be essential to success in the future. Watch Stephanie's conversation with Ray, or read it below.

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HUNSTEIN UPDATE: Court in Illinois Cites Hunstein with Approval While Distinguishing It

We’re keeping a close eye on the impact of the big Hunstein ruling from the Eleventh Circuit.

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Crown Asset Management Welcomes Seasoned Management Professional Annie Gonzales as Audit and Compliance Manager

Crown Asset Management, LLC (CAM), a receivables management and specialty finance firm in Duluth, GA, is pleased to announce the addition of Annie Gonzales to its growing team of professionals. Ms. Gonzales will serve as Audit and Compliance Manager, bringing with her 21 years of experience and expertise in the Accounts Receivable Management industry. Her responsibilities will include oversight and management of service operational audits, the leadership and coordination with both internal/external audit and compliance staff and internal executive management.

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CFPB and FTC Each Issue Fines/Penalties Against Debt Settlement Companies

The CFPB and FTC continue to make clear that their number one mission is protecting consumers, including from entities that claim to offer consumers assistance. On May 17, 2021, both CFPB and FTC issued press releases announcing they are seeking fines and penalties against debt settlement companies for unlawfully charging fees to consumers.

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iA Strategy & Tech 2021

13 July 2021 at 09:00 a.m.

Hear from the experts who can help transform your strategy.

You don't want to spend one unnecessary cent on your accounts. Find out how evolving ideas in strategy, cutting-edge tactics and a sophisticated blend of technology can get you much, much closer to that ideal.

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